Automotive Tech / Service Advisor Trainee Urb's Garage & Tire Turn Your Automotive Experience Into a Career in Service Advising Urb's Garage & Tire is looking for a detail-oriented, customer-focused person with some automotive experience who wants to grow into a Service Advisor position . This is a great opportunity for someone who already understands the basics of automotive repair and maintenance but wants to expand their skills beyond the shop floor. You might currently be a Lube Technician, Tire Technician, Parts Person, Entry-Level Technician, Shop Assistant, or someone with hands-on automotive experience who enjoys working with people just as much as working on cars. We can teach you our systems, sales process, and service-advising skills. We're looking for someone who brings automotive aptitude, strong attention to detail, a great attitude, and a genuine desire to take care of customers. What You'll Be Doing This is a hands-on position that works between the front counter and the shop . You'll help our Service Advisors, Technicians, and Parts Vendors keep vehicles moving efficiently through the repair process.
Responsibilities include:
Greeting customers and providing an excellent customer experience Answering phones and scheduling appointments Assisting Service Advisors with estimates and repair orders Communicating repair status and information to customers Ordering, receiving, tracking, and returning parts Communicating with parts vendors Coordinating with technicians throughout the day Monitoring repair orders and helping manage shop workflow Making sure vehicles and jobs stay on schedule Verifying parts, paperwork, and repair-order details Assisting with final quality-control inspections Helping ensure completed vehicles are ready for customer pickup Moving vehicles and assisting with shop organization Learning our software, systems, processes, and procedures Training toward becoming a full Service Advisor This Is Also a Hands-On Automotive Position Because this role works closely with the shop, you may also be expected to assist with basic automotive repairs and maintenance when needed . Depending on your experience and the needs of the shop, this could include: Oil and filter changes Tire rotations Installing wiper blades, bulbs, batteries, and filters Checking and adjusting tire pressures Fluid checks and basic maintenance Vehicle inspections Basic repair work within your experience level Assisting technicians when needed Road testing or verifying repairs as part of our quality-control process You won't be stuck behind a counter all day. We're looking for someone who is comfortable moving between customers, computers, parts, technicians, and vehicles to help keep the entire operation running smoothly. Who We're Looking For Our ideal candidate has: Some previous automotive experience or mechanical knowledge Basic understanding of vehicle maintenance and repair Strong customer-service skills Excellent attention to detail Good organizational and time-management skills Ability to manage multiple priorities at once Strong verbal and written communication Basic computer skills and willingness to learn new software Ability to follow established processes consistently A sense of urgency and willingness to jump in wherever needed Dependability and accountability A team-first attitude A desire to continue learning about vehicles Interest in developing into a professional Service Advisor Experience That Could Be a Great Fit We'd especially like to talk with you if you've worked as a: Lube Technician Tire Technician General Service Technician Entry-Level Automotive Technician Parts Counter Person Automotive Parts Specialist Shop Assistant Service Porter Service Writer Assistant Automotive Customer Service Representative You do not need to already be an experienced Service Advisor. We're looking for someone with enough automotive background to understand the environment and who wants the opportunity to develop their customer service, communication, sales, workflow management, and leadership skills. Career Path This position is intended to develop into a full Service Advisor role . You'll gain experience in: Automotive Repair & Maintenance → Parts → Shop Workflow → Quality Control → Customer Communication → Estimating → Sales & Advising → Service Advisor As your knowledge and abilities grow, so will your responsibilities and opportunities. Why Urb's Garage & Tire? Urb's Garage & Tire has been family-owned and serving our community since 1972 . We're a growing independent automotive repair company that believes in developing good people and promoting from within.
We offer:
Hands-on training and development Opportunity for advancement A career path toward becoming a Service Advisor Weekly pay A busy, team-oriented environment Established systems and processes Exposure to both the technical and customer sides of the automotive business Long-term career opportunities within a growing company The Person Who Will Thrive Here If you know your way around cars but also enjoy working with people , this could be an excellent next step in your career. We're looking for the person who notices the small details, isn't afraid to get their hands dirty, communicates well with customers and technicians, takes ownership of problems, and is willing to jump in wherever the team needs help. If you want to develop your automotive experience into a career that combines cars, customers, problem-solving, sales, and shop operations , we'd like to meet you. Apply today and tell us about your automotive experience and where you'd like to take your career next.
Pay:
From $18.00 per hour
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance
