Automotive Service Advisor/Writer Radgov

• 3.5 Dedham, MA Job Details Contract $30
• $33 an hour 1 day ago Qualifications Service writing Customer communication High school diploma or GED Root cause analysis Delegation Mechanical troubleshooting Client interaction via phone calls

Full Job Description Position:

Service Administrator

•

III Location:

Dedham, MA 02026

Duration:

6

Months Shift:

Monday-Friday 7 AM to 4:30

PM Responsibilities:

• Handle intakes
• Help with troubleshooting questions
• Schedule repair appointments, drop-offs and pick-ups

Qualifications:

• Experience in customer facing roles
• Comfortable working with customers both in person and on the phone
• Ability to prioritize and be flexible as work comes in
• Previous service industry experience. Service writer experience would be a big plus Full Job Description Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location Key Responsibilities
• Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Assesses customers needs and gathers pertinent information
• Creates basic work orders in appropriate systems
• Provides some status updates to customers, as requested Competencies
• Financial acumen
• Interpreting and applying understanding of key financial indicators to make better business decisions.
• Communicates effectively
• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus
• Building strong customer relationships and delivering customer-centric solutions.
• Directs work
• Providing direction, delegating, and removing obstacles to get work done.
• Instills trust
• Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Manages conflict
• Handling conflict situations effectively, with a minimum of noise.
• Diagnostics Application
• Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
• Electronic Service Tool Application
• Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
• Service Documentation
• Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Technical Escalation
• Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
• Warranty Process
• Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
• Values differences
• Recognizing the value that different perspectives and cultures bring to an organization.

Education High school diploma or certificate of completion of secondary education #Indeed_

A Pay:

$30.00

• $33.

00 per hour Expected hours: 40.0 per week

Work Location:

In person