Automotive Service Advisor 495 Chrysler Jeep Dodge

RAM - 5.0

Lowell, MA Job Details Full-time $90,000 - $120,000 a year 1 day ago Benefits Paid training Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Opportunities for advancement Life insurance Qualifications Service writing Customer communication Teamwork Experience working in the automotive repair industry Organizational skills Estimating for automotive body repair Dealership experience Full Job Description 495 Chrysler Dodge Jeep Ram, a family-owned dealership, is looking for an experienced and motivated Automotive Service Advisor with dealership BDC experience. The ideal candidate will have high standards for customer service, strong sales ability and the organizational skills needed to succeed in a busy service department. As a Service Advisor, you will own the customer experience in the service lane. You'll be the primary connection between our customers and technicians—from greeting vehicle owners and documenting their concerns to explaining recommended repairs and keeping them informed throughout the process.

RESPONSIBILITIES

Greet customers promptly and professionally Listen to customer concerns and accurately document service needs Prepare repair orders, estimates and service recommendations Explain maintenance, warranty and repair options clearly Obtain customer authorization for recommended work Keep customers informed about vehicle status, pricing and completion times Coordinate with technicians and the parts department to keep repairs moving efficiently Schedule service appointments and assist with incoming service leads Follow up with customers before and after service Handle customer questions and concerns professionally Build lasting customer relationships and encourage repeat business Maintain strong customer satisfaction and sales performance

QUALIFICATIONS

Minimum two years of dealership Service Advisor experience required Dealership BDC experience required Strong customer service, communication and sales skills Ability to multitask and stay organized in a fast-paced environment Working knowledge of dealership service operations and repair-order processes CDK/ADP or Reynolds & Reynolds experience highly preferred Chrysler, Dodge, Jeep, Ram or Mopar experience is a plus Valid driver's license and acceptable driving record

COMPENSATION

Competitive compensation based on experience Performance-based earning opportunities Paid training and professional development

BENEFITS

Medical, dental and vision insurance Life insurance Short- and long-term disability insurance 401(k) Paid time off Employee discounts Professional, team-oriented working environment Opportunities for advancement If you're an experienced Service Advisor who takes pride in customer service and knows how to keep a busy service lane moving, we'd like to hear from you. Apply through Indeed or call Shah at (978) 360-7096 to schedule an interview.

Pay:

$90,000.00 - $120,000.00 per year

Work Location:

In person