NOW HIRING

EXPERIENCED

SERVICE ADVISOR

$65,000-$100,000 Per Year Are you an experienced Service Advisor who knows how to build customer relationships, identify service needs, and keep the service drive running smoothly? We're looking for a motivated, customer-focused Service Advisor to join our automotive dealership team. If you're organized, confident, great with people, and driven to succeed, we want to hear from you. What You'll Do Create an Exceptional Customer Experience Greet customers promptly and professionally while creating a welcoming experience. Listen carefully to customer concerns and accurately document vehicle needs. Build lasting relationships and become a trusted resource for your customers. Respond quickly to customer questions by phone and email. Manage Service Appointments Schedule service appointments efficiently and collect customer and vehicle information in advance. Prepare for incoming customers to keep the service process organized and running smoothly. Identify and Recommend Needed Services Review vehicle service history and identify recommended maintenance and repairs. Educate customers on manufacturer-recommended maintenance and the long-term value of properly caring for their vehicles. Identify additional needed services while maintaining a customer-first approach. Prepare Estimates and Earn Customer Approval Provide clear, accurate estimates for labor, parts, and recommended services. Explain repairs, costs, and timelines so customers understand exactly what they're approving. Obtain proper authorization and payment information before additional work is performed. Maintain dealership standards for hours per repair order while delivering quality service. Keep Customers Informed Monitor repair progress and provide customers with timely updates. Communicate changes to repair costs or completion times before proceeding with additional work. Make sure customers are always informed throughout the service process. Deliver Quality and Customer Satisfaction Verify that repairs have been completed properly and customer concerns have been addressed. Help minimize comebacks by maintaining a strong focus on quality and attention to detail. Strive to consistently meet or exceed manufacturer and market customer-satisfaction standards. What We're Looking For 2+ years of automotive Service Advisor experience Strong customer service and relationship-building skills Excellent communication and listening abilities Strong time-management and multitasking skills Highly organized with excellent attention to detail Self-motivated and able to work independently Ability to identify customer needs and recommend appropriate services Strong problem-solving skills A positive, professional attitude and commitment to customer satisfaction Ready to Take Your Career to the Next Level? If you're an experienced Service Advisor who takes pride in helping customers, building relationships, and delivering results, this could be the opportunity you've been looking for.

Job Type:

Full-time Pay:

$65,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Referral program Retirement plan Vision insurance

Work Days:

Monday to Friday Weekends as needed

License/Certification:

Driver's License (Preferred)

Work Location:

In person