Automotive Service Advisor Confidential Northborough, MA Job Details Full-time $65,000 - $100,000 a year 18 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Employee discount Life insurance Referral program Retirement plan Qualifications Driver's License Full Job Description Automotive Dealership in search of an experienced Service Advisor. $65,000-$100,000 a year

Summary:

Sells and schedules needed service work to customers in the service department as well as upsells work that is needed on customer cars.

Scheduling and Customer Intake:

• Schedule service appointments efficiently, gathering essential customer and vehicle data prior to arrival to streamline the process.
• Greet customers promptly and courteously upon arrival, collecting detailed vehicle information and accurately documenting customer-reported vehicle concerns on the repair order.

Service Recommendations:

• Review the vehicle's service history and provide proactive recommendations for additional necessary services in accordance with the manufacturer's specifications.
• Advise customers on the care and maintenance of their vehicles, emphasizing the long-term value of adhering to manufacturer-recommended maintenance schedules.

Cost Estimates and Authorization:

• Provide accurate and detailed written estimates for labor and parts, ensuring all repairs and services are thoroughly explained and understood by the customer.
• Maintain dealership standards for hours per repair order written, ensuring efficiency without compromising quality.
• Obtain customer approval on repair orders, secure their signature, and confirm the method of payment, including acquiring credit approval when necessary.

Monitoring and Communication:

• Regularly check on the status of vehicle repairs and communicate any changes in the estimated costs or completion times to the customer.
• Explain detailed time and cost requirements to the customer, and secure proper authorization before proceeding with any additional repairs or services.

Quality Control and Customer Satisfaction:

• Implement a quality control check to eliminate potential comebacks by verifying that all work was performed correctly and that the customers' concerns were fully addressed.
• Maintain a high level of customer satisfaction, aiming for an index rating that consistently meets or exceeds both manufacturer and market standards.
• Respond promptly to customer inquiries via phone and email regarding appointments, work in progress, or follow-up information related to services.

Qualifications:

2 or more years experience in Service Advisor position Quality Focus, Productivity, and Product Solving Strong abilities in Time Management, Communication Skills and Multitasking Self-starter with experience in developing relationships Organized and can manage time efficiently

Job Type:

Full-time Pay:

$65,000.00 - $100,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Referral program Retirement plan Vision insurance

Shift:

Day shift Evening shift

Work Days:

Monday to Friday Weekends as needed

License/Certification:

Driver's License (Preferred)

Work Location:

In person