Automotive Service Advisor

Service Advisor - Key Requirements Core Experience 2+ years as a Service Advisor ( preferably with a luxury or high-volume brand like Audi, BMW, or Mercedes-Benz ) Proven track record of hitting or exceeding sales, CSI, and efficiency targets Strong understanding of automotive systems and maintenance services Customer Experience Focus Ability to deliver a premium, concierge-level experience every interaction Confident handling of high-expectation clients and difficult conversations Skilled at setting clear expectations on time, cost, and outcomes Sales & Performance Mindset Comfortable recommending services with confidence and integrity Strong ability to present estimates, overcome objections, and close work Consistent follow-up on declined services and open opportunities Communication Skills Clear, professional communication (in-person, phone, and digital) Strong listening skills—can identify customer needs beyond the initial concern Ability to simplify technical info into customer-friendly language Organization & Workflow Ability to manage multiple repair orders at different stages without dropping the ball Strong time management in a fast-paced service drive Detail-oriented with documentation and accuracy Team & Culture Fit Positive, team-first attitude—no "that's not my job" mindset Open to coaching, accountability, and continuous improvement Reliable and consistent —shows up ready to perform every day Tech & Systems Experience with dealership management systems (preferably CDK and Xtime) Comfortable using tablets, texting platforms, and video walkarounds Bonus Points (Nice-to-Have) Luxury brand experience (especially Audi) High CSI history with strong survey volume Experience with menu selling and digital MPI tools Familiarity with financing options like

Sunbit Job Type:

Full-time Pay:

$80,000.00 - $120,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person