Customer Service Technician (Non-CDL) Technical Gas Products (dba O2Safe Solutions) Springfield, MA Job Details Full-time $19 - $21 per mile 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer communication Basic math In-person customer service English Map reading High school diploma or GED Assembly DOT (Department of Transportation) regulations Time management Full Job Description We are looking for FT Non-CDL customer service technicians in the greater Springfield, MA area. Responsible for delivering medical oxygen and related equipment to customers by preparing, loading, unloading, operating, and maintaining orderly records according to company procedures.
Job Duties:
Loads truck by ordering, placing, and securing items. Updates job knowledge by participating in mandatory in-services. Strict adherence to the company policy and procedure manual All deliveries or pick-ups of medical equipment and supplies will be done in a timely and professional manner. Comply with company-provided uniforms. Selection of clean, properly operating equipment for deliveries and loading of vehicles. All equipment is completely assembled, cleaned, and tested for proper operation immediately before delivery and upon return from rental. All deliveries are completed in the correct prioritized order as dispatched by the Distribution Manager or designee. All paperwork related to deliveries is complete, organized, accurate, and submitted to the manager on duty after every run of deliveries. All scanning is completed daily according to instructions. All customer inquiries or complaints are promptly reported in writing or verbally to the designated manager. All deliveries are made adhering strictly to the traffic laws and regulations as established by the state and/or DOT. Always wear seat belts and phone headsets. Be familiar with the required maintenance and care of the delivery vehicle, as well as relay possible problems or observations regarding the need for vehicle maintenance. Perform pre-trip and post-trip inspections of the vehicle before beginning the route and at the conclusion of each day's route. Ensure each truck meets the company standard of cleanliness. Upon pick up, all equipment is properly tagged as to function (broken, malfunction, routine pick up), field cleaned, and returned to TGP. Always ensure that the equipment that will be delivered has been serviced, cleaned, and is ready for patient use. Understand and follow CHAP/Accreditation requirements. Follow all FDA, OSHA, DOT, CHAP, and State rules and federal regulations as they apply to TGP. Assist other staff members as needed. Other duties, as necessary or directed by Operations Manager, Regional, Branch Manager, or his/her designee. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Maintains the Company's professional reputation to customers, the public, and company employees. DOT-Medical Card is a plus! Requirements Must have excellent communication skills in a customer-driven environment, be dependable, professional, and work independently. Able to be flexible with hours of operation and the willingness to work overtime and on call hours as scheduled. Oxygen and related equipment delivery experience preferred, but willing to train the right individual. Ability to pass pre-employment drug and background check and subsequent random drug and alcohol testing as required by DOT/law. Qualifications A minimum of a high school diploma or related experience is required. Must be able to perform basic mathematics and map reading. Good command of the English language and neat handwriting. Good personal hygiene and appearance. Must be personable, courteous, professional, and cooperative, and have time management skills with the ability to problem solve. Lifting at least 90 pounds from a squatting position required. We offer a comprehensive benefits package including medical, dental, company-paid life insurance, and long-term disability, 401(k) & 401(k) matching, paid vacation, sick days, and holidays to all full-time employees. We are an equal opportunity employer.
Job Type:
Full-time Pay:
$19.00 - $21.00 per mile
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance
