Job Summary We are seeking a dynamic and detail-oriented Automotive Service Writer to join our fast-paced dealership team. In this vital role, you will serve as the primary communicator between customers and our service technicians, accurately documenting vehicle issues, estimating repair costs, and ensuring a seamless service experience. Your enthusiasm for automotive repair combined with excellent customer service skills will drive customer satisfaction and loyalty. This position offers an exciting opportunity to leverage your mechanical knowledge and sales skills to contribute to our reputation for exceptional automotive care. Responsibilities Greet customers warmly, listen attentively to their vehicle concerns, and gather detailed descriptions of issues. Write clear, comprehensive service estimates using estimating software, including parts, labor, and additional recommendations. Communicate effectively with technicians to understand vehicle diagnostics and repair procedures. Upsell additional services such as oil changes, tire services, brake repairs, suspension work, and other maintenance needs to maximize customer value. Maintain accurate records of all customer interactions, repair orders, and vehicle histories in dealership management systems. Explain repair recommendations clearly to customers, address questions confidently, and ensure they understand their options. Handle cash transactions and process payments efficiently while maintaining accuracy and integrity. Skills Proven experience in auto service management or as a service technician with strong mechanical knowledge of transmissions, brakes, suspension systems, shocks & struts, air brakes, and collision repair. Familiarity with estimating software and computer-aided vehicle damage estimating tools. Excellent customer service skills with the ability to communicate technical information clearly to clients. Strong sales aptitude with a focus on upselling services that meet customer needs. Knowledge of automotive diagnostics and vehicle maintenance procedures. Dealership experience is highly preferred for understanding dealership workflows and customer expectations. Ability to handle cash transactions accurately while maintaining professionalism under pressure. Valid driver's license with a clean driving record; ability to drive various vehicles safely. Join us if you're passionate about automotive repair and eager to deliver outstanding service! We value energetic team players who thrive in a busy environment and are committed to helping customers keep their vehicles in top condition through expert advice and exceptional care.

Pay:

$55,638.45 - $67,005.45 per year

Work Location:

In person