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Expert Insurance, LLC

Customer Service Representative - Auto and Home Insurance Agency

Entry-Level JobVerifiedNo experience needed

Career Insights for Automotive Service Technician / Mechanic

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Massachusetts data

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What they do

An Automotive Service Technician or Mechanic repairs and performs maintenance on cars and smaller trucks; may conduct auto inspections.

$54,442 / year median in Massachusetts

+15% projected growth

Explore Career

Job Description

Start a Career in Insurance—Paid Training, No License Required to Start Looking for a stable, long-term career? Join a growing independent insurance agency with 25+ years of success. We provide paid training, licensing support, and a clear career path —no prior insurance experience needed. Why This Opportunity Stands Out
  • Paid training program (no license required to start)
  • Clear career path with advancement opportunities
  • Base salary + additional monthly bonus opportunities
  • Work with a supportive, local team that values relationships What You'll Gain
  • Real-world business and insurance customer service experience
  • Expertise in personal insurance (auto, home, and more)
  • Strong communication and relationship-building skills
  • A career path in a stable, high-demand industry What You'll Do
  • Respond to customer inquiries by phone, email, and in person with clear, professional communication.
  • Assist clients with policy questions, coverage options, billing issues, and policy changes.
  • Service and, when appropriate, sell personal lines P&C products, including auto, home, renters, condo, and umbrella coverage.
  • Follow up on leads, renewals, and customer feedback to support retention and growth.
  • Identify client needs and recommend suitable insurance solutions.
  • Accurately enter and maintain client, policy, and interaction details in agency systems.
  • Process payments and refunds securely, following proper payment-handling procedures.
  • Build strong client relationships through organized, responsive, and reliable service. What We're Looking For
Must-haves:
o Strong communication and people skills o Willingness to learn and grow o Professionalism and reliability
  • Nice-to-haves (not required): o Customer service or sales experience Bilingual (Spanish) Compensation & Benefits
  • Base salary + monthly incentive bonus
  • Health, Dental, Vision, Life & Disability insurance
  • HSA/FSA options / 401(k) with company match
  • PTO + paid holidays Schedule
  • Monday-Friday
  • One Saturday per month (with a weekday off) Why You'll Love It Here We're a collaborative, team-focused agency where your growth matters.
You'll get hands-on training, ongoing support, and the opportunity to build a meaningful career helping people every day.
Pay:
$50,000.00 - $65,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Vision insurance
Work Location:
In person