Automotive Service Advisor

Automotive Service Advisor 10815 Baltimore Avenue, Beltsville, MD 20705 $46,800

• $93,600 a year
• Full-time $46,800
• $93,600 a year
• Full-time Job Summary We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team.

In this role, you will be the primary point of contact for customers seeking automotive services. You will utilize your expertise in automotive diagnostics and service to provide exceptional customer care, ensuring that all service needs are met efficiently and accurately. Your ability to align customer expectations with our dealership's offerings will be crucial in fostering long-term relationships and enhancing customer satisfaction. Responsibilities Greet customers and assess their automotive service needs. Provide detailed explanations of services recommended, including oil changes, shocks and struts, and air brake inspections. Collaborate with mechanics to ensure accurate diagnostics and timely service delivery. Prepare estimates for services and repairs while ensuring transparency in communication. Schedule appointments and manage the service workflow to optimize efficiency. Follow up with customers post-service to ensure satisfaction and address any concerns. Maintain a clean and organized service area while adhering to safety protocols. Skills Strong background in automotive service, with knowledge of automotive diagnostics and repair processes. Excellent customer service skills, with the ability to communicate effectively with clients regarding their vehicle needs. Familiarity with dealership operations and automotive sales processes is a plus. Ability to align technical information with customer understanding for effective communication. Proficiency in handling various automotive services including oil changes, air brake systems, shocks, and struts. Strong organizational skills to manage multiple tasks efficiently within a fast-paced environment. Join us as an Automotive Service Advisor where your expertise will contribute to delivering outstanding service experiences for our valued customers.

Job Type:

Full-time Pay:

$46,800.00

• $93,600.

00 per year

Benefits:

Employee discount Flexible schedule Paid time off

Language:

Spanish (Required)

Work Location:

In person