About Merchant Automotive Merchant Automotive LLC was founded in 2004 has established itself as an industry leader in Duramax diesel and Allison transmission products, service, and engineered solutions. Our growth is driven by hands-on expertise, high standards, and a commitment to continuous improvement. We focus on our people, processes, and performance—creating clear expectations, efficient operations, and accountability at every level. Summary The ideal candidate is a master of multitasking who thrives in a fast-paced environment, can confidently manage many moving parts at once, and knows how to work effectively with a wide range of personalities. At Merchant Automotive, this role is more than coordinating service—it is about owning the customer experience from the first conversation through the completion of the job. This individual serves as a key connection between our customers, technicians, and internal teams. They listen to and understand customer needs, provide knowledgeable service recommendations, coordinate the repair and service workflow, anticipate potential issues, and make sure everyone involved has the information they need to keep the job moving forward. Strong communication is essential. Customers should never be left wondering what is happening with their vehicle, and technicians should not have to chase down the information they need to do their jobs successfully. This person is expected to provide clear, timely, and consistent communication , manage expectations, solve problems, and follow through on commitments. Success in this position requires someone who can shift priorities without losing focus, remain positive when things do not go according to plan, and effectively navigate the different personalities and communication styles that come with working with customers and a diverse team. Most importantly, this person takes personal accountability for the customer experience. They don't simply pass information from one person to another—they take ownership, look for solutions, support the team, and continually look for ways to improve the service process. This role has a direct impact on customer loyalty, technician productivity, department performance, and the overall success of Merchant Automotive. Our customers may come to us because of our reputation and expertise, but the experience we provide is what makes them want to come back. That is Customer Care. That is the MA Way Required Skills and Experience Minimum of 3 years of experience as a Service Advisor or similar role in an automotive or diesel service environment Strong customer communication skills with the ability to explain technical information clearly and confidently Proven ability to manage multiple work orders, priorities, and customer expectations in a fast-paced shop environment Proven ability to present repair recommendations and convert them into approved work through clear communication and trust Demonstrated ability to take ownership of customer concerns and drive repairs from initial contact through completion Comfortable making decisions and prioritizing work in a fast-paced service environment without constant direction Strong organizational skills and attention to detail in documentation and workflow management Basic computer proficiency and experience using shop management or service software Preferred Skills and Experience Experience in diesel, performance, or light-duty truck service environments (Duramax preferred) Working knowledge of common repair processes and diagnostic terminology Demonstrated ability to support shop performance through sales, upselling, and customer retention Experience in a lead or senior-level advisor role supporting team performance and workflow Job Specifications Ability to manage customer interactions and service workflow in a fast-paced shop environment Ability to coordinate between customers, technicians, and internal teams to maintain efficient operations Ability to remain organized and responsive while handling multiple tasks and priorities throughout the workday Must be available to work on-site during scheduled business hours to support service operations Full-Time / Hourly Monday-Friday 8-5 Position Benefits Top Tier Compensation based on experience and performance Health / Dental / Vision & Life Insurance Available Company Paid Holidays Paid Vacation Paid Sick Days 401(k) with company match Short Term Disability Insurance Apparel allowance Merchant Automotive is an Equal Opportunity Employer and does not discriminate on the basis of legally protected characteristics. Employment decisions are based on qualifications, merit, and business needs.

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Experience:

Service Advisor:

3 years (Required) diesel: 1 year (Required)

Work Location:

In person

Pay:

From $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Vision insurance

Work Location:

In person