Overview We are actively seeking a dedicated Automotive Customer Service and Manufacturing Specialist who is bilingual in Spanish to join our dynamic team. This role is integral to providing exceptional support to our automotive clients, managing customer relationships, and ensuring seamless communication across various departments. The ideal candidate will possess a strong background in customer service, project management, and account management within a manufacturing or automotive environment. This position offers an exciting opportunity to contribute to a global organization committed to excellence and innovation in the automotive industry. Duties Serve as the primary point of contact for Spanish-speaking customers, addressing inquiries and resolving issues with professionalism and efficiency. Manage customer accounts using Customer Relationship Management (CRM) systems, including Salesforce, ensuring data accuracy and up-to-date information. Coordinate with cross-functional teams such as sales, manufacturing, and logistics to facilitate order processing and client requests. Utilize SaaS (Software as a Service) tools and order processing platforms to track orders, manage client information, and support sales activities. Support client onboarding processes by providing detailed product information, training on CRM systems, and ongoing account management. Analyze customer data to identify trends, opportunities for upselling or cross-selling, and areas for process improvement. Collaborate internally to develop solutions that enhance customer satisfaction and streamline communication channels. Assist in preparing reports on customer interactions, sales pipeline status, and project progress using Microsoft Office tools. Engage in relationship management activities that foster long-term client loyalty through proactive communication and problem-solving. Participate in project management initiatives aimed at improving service delivery standards and operational efficiency. Skills Proven experience in project management within an automotive or manufacturing context. Proficiency with Salesforce CRM platform and Salesforce Cloud solutions for customer data management. Strong understanding of SaaS platforms, order processing tools, and data-driven decision-making techniques. Excellent communication skills in both Spanish and English, with the ability to convey complex information clearly. Demonstrated ability to manage multiple client accounts simultaneously while maintaining attention to detail. Expertise in customer relationship management (CRM) systems with a focus on client services and internal communication. Ability to analyze data effectively to inform strategic decisions related to sales and account growth. Strong organizational skills combined with the ability to collaborate across departments effectively. Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation purposes. Exceptional problem-solving skills related to customer service issues and client communication challenges. This position is paid and offers an engaging environment where your skills will directly impact our success. We welcome candidates who are eager to grow professionally while delivering outstanding service in the automotive industry.

Pay:

$24.00 - $25.00 per hour

Work Location:

In person