Trinity Auto Care, a trusted, family-owned shop in White Bear Lake, is hiring an Automotive Service Advisor. In this front-line role, you'll welcome customers, listen to their concerns, and translate vehicle symptoms into clear repair orders for our ASE-certified technicians. You'll provide honest estimates, explain recommended work in plain language, and keep customers updated throughout service. Working in a respectful, team-focused environment, you'll help coordinate workflow, schedule appointments, and ensure vehicles are completed on time. Enjoy a community-centered shop, ongoing training, and real opportunity to grow your automotive career. Responsibilities Greet customers, listen to concerns, and document vehicle symptoms clearly Write accurate service estimates and repair orders using shop systems Communicate recommended maintenance and repairs with transparency and integrity Act as liaison between customers and ASE-certified technicians Review inspections, prioritize work, and gain customer approval Provide status updates and explain work performed in easy-to-understand terms Coordinate scheduling, loaner vehicles, and timely vehicle delivery Handle payments, invoices, and warranty/maintenance plans Support shop workflow, parts ordering, and quality control checks Promote Trinity Auto Care's customer-first, community-focused culture Required Skills Automotive service writing Customer service Repair order & estimate writing software Automotive systems knowledge Upselling maintenance ethically Verbal and written communication Time management and multitasking Point-of-sale and invoicing systems Basic parts and labor estimating Scheduling and workflow coordination