Job Overview We are seeking a dynamic and customer-focused Automotive Service Writer to join our fast-paced dealership team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle repairs and maintenance services. Your energetic approach will help facilitate clear communication between clients and our skilled technicians, ensuring a seamless service experience. The ideal candidate will possess strong automotive knowledge, excellent customer service skills, and the ability to manage multiple tasks efficiently. This position offers an exciting opportunity to be at the heart of automotive service operations, helping customers get back on the road quickly and confidently. Responsibilities Greet customers warmly and listen attentively to understand their vehicle concerns and service needs Prepare detailed repair estimates using estimating software, including auto estimating and computer-aided vehicle damage estimating tools Communicate repair recommendations clearly, upselling additional services such as oil changes, tire service, brake repair, suspension, shocks & struts, transmissions, air brake systems, and other automotive repairs Coordinate with technicians to prioritize repairs and ensure timely completion of services Maintain accurate documentation of all work orders, customer interactions, and cash handling procedures Explain repair procedures and costs transparently to customers, ensuring they understand their options Follow up with clients post-service to ensure satisfaction and promote repeat business through excellent client communication and customer service Skills Proven experience in automotive service writing or dealership service departments with a strong understanding of automotive diagnostics and repairs Knowledge of mechanical systems including transmissions, oil changes, brakes, suspension components, shocks & struts, tire service, and collision repair Proficiency with estimating software and computer-aided vehicle damage estimating tools Excellent communication skills for effective client interaction and team collaboration Ability to upsell services confidently while maintaining integrity and customer trust Mechanical knowledge combined with dealership experience enhances your ability to explain complex repairs clearly Experience in auto service management or as a service technician is highly valued Valid driver's license with a clean driving record for test drives or vehicle inspections as needed Strong organizational skills with attention to detail in documentation and cash handling procedures Join us to be part of a vibrant team dedicated to delivering exceptional automotive care! Your enthusiasm for cars combined with your customer-first attitude will make a real difference in our customers' experiences. We value energetic professionals ready to grow their careers in a supportive environment that celebrates automotive excellence.

Pay:

$20.00 - $30.00 per hour Expected hours: 40.0 - 50.0 per week

Work Location:

In person