Job Summary We are seeking a dedicated and customer-focused Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact between our dealership and our clients, ensuring a smooth and efficient vehicle service experience. Your expertise in automotive service, client communication, and service writing will be essential to providing exceptional service and building lasting customer relationships. The ideal candidate will have dealership experience and proficiency with estimating software to accurately assess vehicle repairs and communicate effectively with customers. Duties Greet customers promptly and professionally, understanding their vehicle concerns and service needs. Communicate clearly with clients regarding vehicle issues, recommended services, and repair timelines. Write detailed and accurate service estimates using dealership procedures and estimating software. Coordinate with technicians to ensure timely completion of repairs and services. Maintain thorough documentation of all customer interactions, service orders, and estimates. Follow up with customers post-service to ensure satisfaction and address any additional concerns. Assist in scheduling appointments and managing the flow of service work within the dealership. Stay informed about the latest automotive technologies, dealership policies, and industry best practices. Experience Proven experience in automotive service advising or a similar customer-facing role within a dealership environment. Strong knowledge of automotive repair processes, parts, and services. Proficiency with estimating software used in automotive dealerships is highly preferred. Excellent communication skills with the ability to explain technical information clearly to customers. Ability to manage multiple tasks efficiently while maintaining attention to detail. Prior experience in service writing is advantageous but not mandatory; training will be provided if necessary. This position offers an engaging opportunity for individuals passionate about automotive services and dedicated to delivering outstanding customer experiences.

Pay:

$66,382.97 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person