Overview Service Advisor (European Auto Repair) Kinetech Motor Werkes —Monroe , NC Full-Time | Monday-Friday |

No Weekends Shop Hours:

7:30am-6:00pm |

Business Hours:

8:00am-5:00pm If you believe customer service should feel effortless, professional, and memorable — you'll fit here. Kinetech Motor Werkes is hiring a Service Advisor who can deliver a premium customer experience while driving results. This is not a "write tickets" position. It's a role for someone who takes ownership, communicates clearly, and builds trust fast.

Who We Are:

We're a European auto repair shop built around long-term relationships, high standards, and a process-driven operation.

Our goal is simple:

Be the shop customers trust, return to, and recommend — and a place great people can build a career.

What You'll Do:

You'll manage the customer experience from first contact to vehicle delivery: Write repair orders and estimates in our Industry leading software, NO

HAND WRITTEN

R.O's Present inspection findings clearly and professionally Guide customers through decisions without pressure or confusion Manage approvals, updates, and follow-ups with consistency Support dispatching and workflow coordination with the team Handle escalations calmly and professionally Manage loaners and ensure clean, confident vehicle delivery Track KPIs and own your outcomes What We're Looking For We're looking for someone who is: Calm, confident, and logical under pressure Empathetic but not overly sympathetic Process-driven and disciplined A strong communicator who builds trust quickly Accountable and results-focused Automotive experience is a plus — but strong sales ability and service mindset matter most. The Vehicles We Service

BMW / MINI

/ Audi / VW / Mercedes-Benz / Land Rover / Jaguar This is a diagnostic-heavy environment. Customers rely on us for clarity and confidence. Compensation & Growth This is a performance-based role with strong upside. Low base + aggressive commission Commission paid on Gross Profit Dollars (not total sales) Paid twice per month Year 1 target: $80K

• 85K Top performers: $110K+ Our Standards We run a process-driven shop.

Checkpoints must be completed before a vehicle is written, sold, and delivered — or the job is not done. We don't rely on discounts to close. We rely on skills, communication, trust, and execution. How to Apply (Important, if you can't follow directions, you won't work out) Include a short note answering: What are you currently selling (or what have you sold)? What results can you prove? Why do you want this role? If you want to be part of something bigger than a job — apply today.

Job Type:

Full-time Pay:

$42,283.63

• $105,008.

25 per year

Benefits:

Employee discount Health insurance Paid time off Application Question(s): What is the most accurate number for your personal monthly sales performance in your last role? Under $50,000/month ☐ $50,000

• 75,000/month ☐ $75,000
• 100,000/month ☐ $100,000
• 150,000/month ☐ $150,000+/month What is your typical close ratio (approved work vs recommended work)?

☐ Under 30% ☐ 30-39% ☐ 40-49% ☐ 50-59% ☐ 60%+ When the shop has a defined process/checkpoints, which best describes you? ☐ I follow it every time and help improve it ☐ I follow it unless it slows me down ☐ I prefer my own style and don't like strict processes Can you work Monday-Friday during business hours with no weekends? ☐ Yes ☐

No Experience:

Sales:

3 years (Preferred) Customer service: 3 years (Preferred) Ability to

Commute:

Monroe, NC 28110 (Preferred)

Work Location:

In person