Automotive Service Advisor Lexus of Manchester Bedford, NH Job Details Full-time $85,000 - $130,000 a year 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Service writing Customer communication Teamwork Interpersonal skills Sales Attention to detail Automotive service Full Job Description Job description Lexus of Manchester is now privately owned and growing in every department! We are looking for the right candidate to fill our open service advisor position and be a part of our family!
Service Advisor Responsibilities:
The Service Advisor serves is the liaison between the customer and service technicians to understand vehicle service and repair requests. The Service Advisor is responsible for the primary interaction with Service Department customers, including service sales, management of customer concerns, and communication of vehicle service and repair estimates and vehicle service status Politely greet service customers upon entry to the service area Answer incoming calls and emails regarding service enquiries promptly and return messages in a timely manner Review services and offer options with customers and prioritize required services Thoroughly document customer's vehicle concerns and reasons for bringing their vehicle in for service/repair Obtain accurate parts and labor prices for all customer pay and warranty operations using the appropriate parts and labor pricing tools Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers Develop accurate estimates by costing materials, supplies and labor; calculate customer's payment, including deductibles Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database Maintain customer rapport by explaining estimates and expected return of vehicle; obtain customer's approval of estimates; obtain and provide contact telephone numbers; answer questions and concerns; arrange towing and temporary transportation Manage customer complaints or issues with professionalism Review completed repair orders for accuracy and clarity before delivering to the customer Maintain an understanding of the service technicians' workload to appropriately manage customer expectations for service scheduling When merited, provide sales consultants with relevant customer information for new car sales
Service Advisor Qualifications:
2+ years prior experience in a similar position required (luxury preferred) Displays superior customer relationship and interpersonal skills and maintains strong focus on customer satisfaction CDK and X-time knowledge a plus Availability to work every other Saturday required (with weekday off) Maintains core knowledge of products and product updates Possesses excellent verbal and written communication skills Meets deadlines, prioritizes assignments, and multi-tasks under pressure Demonstrates a high work ethic and exhibits professional and acceptable behaviors at all times Is self motivated, organized, detail oriented, and success driven Completes assigned tasks promptly and efficiently Is team-oriented with a desire to achieve both individual and collective goals Our rapidly expanding business provides significant opportunity for learning, training and career growth. In addition, we provide a highly competitive compensation plan, along with benefits (including medical, dental, 401k, paid time off) and a professional, team-oriented and promote from within culture. If you are interested in building a career at a family owned and fast paced organization, please forward your resume and we'll schedule a time to meet you in person!
Job Type:
Full-time Pay:
$85,000.00 - $130,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
