Service BDC/Call Center, Consultant •

Summary:

Customer Service / Call Center We are seeking a motivated and customer-focused Service BDC Representative to join our service team. The Service BDC is responsible for managing incoming service inquiries, scheduling appointments, and ensuring excellent communication between customers and the service department. The ideal candidate will possess strong organizational skills, a friendly demeanor, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

Respond promptly to customer inquiries via phone, email, and other communication channels regarding service appointments and vehicle maintenance. Schedule and confirm service appointments, ensuring optimal utilization of the service department. Follow up with customers to remind them of upcoming appointments and gather feedback after service. Maintain accurate and detailed records of customer interactions and appointments in the dealership's CRM system. Upsell additional services and maintenance based on customer needs, while providing excellent customer service. Coordinate with technicians and service advisors to ensure smooth workflow and customer satisfaction. Assist in managing the service wait list and prioritize appointments based on urgency. Promote and explain service promotions, warranties, and financing options to customers. Handle customer concerns or complaints professionally, escalating issues when necessary. Support the service department's goals and contribute to a positive team environment.

Qualifications:

Previous experience in a customer service, call center, or BDC position preferred. Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Basic knowledge of automotive services and maintenance procedures is a plus. Proficiency with CRM systems and Microsoft Office Suite. Ability to work independently and as part of a team. Professional appearance and attitude.

Job Type:

Full-time Pay:

From $35,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance Ability to

Commute:

Morristown, NJ 07960 (Required) Ability to

Relocate:

Morristown, NJ 07960: Relocate before starting work (Required)

Work Location:

In person