Responsibilities:

Oversees service orders and flow of Service Lane Ensures that customers receive prompt, courteous, and effective service Takes ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provides concierge support for all owner inquiries, whether on the phone or in person, to ensure the customer does not get mishandled Ensures the daily inventory of technicians' time is consistently sold to service customers Distributes work between technicians efficiently Answers technical questions about vehicle problems, warranties, services, and repairs Maintains Customer Success Index at or above company standards Assists in diagnosing vehicle problems; orders parts and tools as necessary Oversees administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintains good working relationship with factory(s) and fosters positive employee relations

Qualifications:

Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license

Job Type:

Full-time Pay:

$65,000.00 - $190,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

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