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Homer Ave Automotive

Automotive Office Manager / Service Advisor

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Job Description

We're an independent auto repair shop and used-car dealership looking for an organized, dependable person to manage daily office work and help the owner keep the business running smoothly. This is a hands-on position combining customer service, repair-job coordination, administrative assistance, and used-car sales support.
Responsibilities:
Answer phones, greet customers, and schedule appointments. Write up customers' concerns and keep repair orders organized. Prepare and explain estimates, obtain customer approvals, and provide updates. Coordinate with the owner and technicians to keep jobs moving. Order parts, track deliveries and returns, and follow up with vendors. Prepare invoices, collect payments, and maintain accurate records. Assist with used-car listings, buyer inquiries, appointments, sales paperwork, and delivery coordination. Handle MVC trips, document drop-offs, and other business errands. Help the owner manage follow-ups, paperwork, and daily priorities. We're looking for someone who: Communicates clearly and treats customers professionally. Can manage several jobs and follow through without constant reminders. Is comfortable using computers, email, and office software. Has a valid driver's license and can handle business errands. Is dependable, detail-oriented, and willing to learn. Experience in an automotive service office, dealership, or similar customer-facing administrative role is preferred. Familiarity with repair estimates, parts ordering, QuickBooks, or dealership paperwork is a plus. This role is ideal for someone who enjoys taking ownership of an office and helping a small business stay organized.
Job Type:
Full-time Pay:
$20.00 - $25.00 per hour
Work Location:
In person