Capital Ford is currently interviewing for a Service Advisor position. We are looking for someone who is dependable and friendly and experienced to join our service team! Family owned and operated for over 30 years; Capital Ford knows that quality employees are the foundation for a great business. Capital Ford offers competitive pay, benefits for full time employees, and a consistent work environment. In addition, specialized positions will receive opportunities for extended trainings and certifications, allowing us to invest in our employees first. So, if you're looking for something more - come join the family at Capital Ford. Summary Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services. Essential Duties Advises customers about necessary service for routine maintenance. Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test. Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs. Prepares a repair order showing time, cost and labor estimates for service. Writes a brief description of the customer's concern on the repair order to help the technician locate the problem. Explains the work performed and the repair order charges to the customer. Handles customer complaints. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Test drives the vehicle with customer as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary. Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Implements and maintains a service marketing program. Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process.

Benefits:

Paid Time Off/Vacation. Health Insurance. - including a zero cost option for employee only coverage! Dental Insurance. Vision Insurance. Employee pricing on vehicle purchases, service, and parts. Exclusive employee discounts available 401(k) matching - 100% match up to your 3% contribution Dental insurance Employee discount Health insurance Paid time off Vision insurance Supplemental insurance

Qualifications:

High School diploma or equivalent. Valid driver's license.

Job Type:

Full-time Pay:

$75,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Vision insurance

Work Location:

In person