Honda City is seeking an experienced Automotive Service Dispatcher to join our Service Department. This is a key position responsible for controlling the flow of work through the shop and helping ensure repairs are completed efficiently, accurately, and on time. The ideal candidate is organized, decisive, comfortable working in a fast-paced dealership environment, and able to effectively coordinate technicians, service advisors, and management. Responsibilities Dispatch repair orders to technicians based on skill level, workload, availability, and job requirements. Maintain an organized and efficient flow of work throughout the Service Department. Monitor repair orders throughout the day and identify jobs that are falling behind schedule. Work closely with Service Advisors to help ensure promised completion times are met. Coordinate with technicians regarding repair progress, additional work, parts delays, and other issues affecting completion. Help maximize technician productivity and shop efficiency while maintaining a fair distribution of work. Prioritize waiters, appointments, carryovers, comeback repairs, and other time-sensitive work. Monitor open repair orders and assist in preventing vehicles from remaining unnecessarily unfinished. Communicate regularly with the Service Manager regarding workflow, technician availability, and potential problems. Help ensure warranty, internal, customer-pay, and used-car work is properly routed and completed. Maintain accurate information in the dealership management system. Assist management in monitoring technician workload, productivity, and available shop capacity. Qualifications Automotive dealership service experience strongly preferred. Previous experience as a Service Dispatcher, Shop Foreman, Service Advisor, or similar dealership position is a plus. Honda or other franchised dealership experience preferred. Strong organizational and time-management skills. Ability to manage multiple repair orders and priorities simultaneously. Strong communication skills and ability to work effectively with technicians and Service Advisors. Good understanding of automotive repair operations and technician skill levels. Comfortable working in a busy, deadline-driven environment. CDK experience preferred. What We Offer Competitive compensation based on experience. Full-time position. Benefits package. Stable, established franchised dealership. Professional work environment. Opportunity for long-term growth. Honda City is a family-owned Honda dealership serving Long Island since 1977. We are looking for a dependable, experienced individual who can take ownership of the daily shop workflow and help our Service Department operate efficiently.

Pay:

$72,500.00 - $85,000.00 per year

Benefits:

401(k) Employee discount Health insurance Paid time off

Work Location:

In person