Automotive Service Advisor
- Full-time
- Westside Mazda Classic Auto Group
- 4.
0 Brook Park, OH Job Details Full-time 1 day ago Benefits Paid training Health savings account Paid holidays Health insurance Dental insurance Paid time off Employee assistance program Vision insurance Employee discount Opportunities for advancement Life insurance Qualifications Service writing Customer communication Experience working in the automotive repair industry Full Job Description Automotive Service Advisor / Service Writer Classic Westside Mazda Brook Park, Ohio Full-Time Career Growth Opportunity Classic Westside Mazda in Brook Park, Ohio is seeking an experienced, professional, and customer-focused Automotive Service Advisor / Service Writer to join our Service team. We are looking for an ambitious automotive service professional with at least one (1) year of experience as a Service Advisor/Writer in an automotive dealership or professional automotive repair facility. This is an excellent opportunity for someone who enjoys working with customers, understands the automotive service process, and is ready to build a long-term career with a successful dealership organization. At Classic, we have a strong tradition of promoting from within , and this position offers genuine opportunities for professional growth and advancement. What You'll Do As an Automotive Service Advisor / Service Writer, you will serve as the primary point of contact between our customers and service technicians.
Responsibilities include:
Greet customers and identify their vehicle service and repair needs Listen to customer concerns and accurately document vehicle symptoms and requested services Prepare accurate repair orders and clearly communicate recommended maintenance and repairs Review estimates, costs, and expected repair timelines with customers Keep customers informed throughout the service and repair process Coordinate closely with technicians and other Service Department personnel Review completed repairs and services with customers at vehicle delivery Maintain accurate customer, vehicle, and repair order records Follow up with customers and help build long-term customer relationships Provide a professional, positive customer experience from arrival through vehicle delivery Maintain the high standards of professionalism and customer service expected by Classic Westside Mazda Qualifications Minimum one (1) year of professional Automotive Service Advisor/Writer experience required Automotive dealership or professional repair facility experience preferred Mazda or other manufacturer dealership experience is a plus Strong customer service and communication skills Ability to explain automotive maintenance and repair recommendations clearly and professionally Ability to work effectively in a busy, fast-paced Service Department Professional, dependable, organized, and customer-focused Strong attention to detail and follow-through Ability to effectively manage multiple customers and repair orders Strong computer and organizational skills Desire to grow professionally and advance within the organization Benefits & Perks Our full-time employees enjoy a comprehensive benefits package that includes: Comprehensive continuing and factory-sponsored training Weekly pay via direct deposit Medical, dental, vision, prescription, and life insurance Health Savings Account (HSA) with investment options Employee Assistance Program (EAP) 401(k) eligibility after just two months of employment Up to three (3) weeks of Paid Time Off annually Holiday Pay from day one 529 College Savings Plan Manufacturer-sponsored vehicle purchasing programs Employee discounts on Service & Parts purchases Paid factory training Opportunities for advancement and promotion from within Build Your Career with Classic Auto Group Classic Auto Group, based in Northeast Ohio, has been serving customers since 1979, when company founder James A. Brown opened a single Chevrolet dealership in Mentor, Ohio. Since then, Classic has grown into one of the region's leading automotive dealership groups, representing numerous automotive brands throughout Northeast Ohio. We have a proven heritage of promoting from within. If you are an experienced Automotive Service Advisor / Service Writer looking for a dealership where you can build customer relationships, develop your skills, and grow your career, we encourage you to apply. Join the Classic Westside Mazda team in Brook Park and take the next step in your automotive career!
