Customer Service Administrator for Busy Independent Auto Dealer Earn from $41,600 to $62,400+/year! (based on exp/skill)
SALARY +BONUSES STRONG
Customer Service Skills are
REQUIRED
Administrative Dealership Office/Title Clerk Experience is Preferred F&I Experience with Outside Financing Companies Call Center/Internet Sales Experience is a PLUS Collections or Payment Processing Experience is a Plus Buy Here Pay Here Experience is a PLUS Auto Express of Hamilton is an independent automotive dealer, family owned, family operated & successfully in business for over 21 years. We value our customers and aim to provide the best customer experience whether they are buying a vehicle, making a payment, or calling in for vehicle repairs or maintenance. Our Customer Service Administrator , is a multi-department position between our Administrative Office, Sales, Collections & Service departments. Our benefits package includes, but is NOT limited to:
COMPETITIVE PAY PLAN
- Starting from $41,600 per year PLUS Bonuses offering the opportunity to earn up to $62,400/yr (based on exp/skill) ! 5 Day Work Week! Mon-Fri, alternating Sat's Paid Vacation/Paid Holidays Employment Anniversary Bonus Health Insurance Dental Insurance Vision Insurance Life Insurance Great Work Environment Professional Development Assistance Solid Job Security With a Stable, Family-Owned Organization in business 20+ years Supportive Management Team to Ensure Your Success Great Opportunities for Advancement As a Customer Service Administrator Your Responsibilities include but are NOT Limited to: Assisting multiple departments in daily duties as needed Processing payments for customers in a timely and efficient manner as needed Efficiently making calls & handling inbound calls, assisting customers with their inquiries via the website, social media, as well as customer walk-ins to ensure customer satisfaction and retention of business Managing customer information in the company CRM Using multiple methods of communication such as email, telephone calls, texts, and mailings, to follow up with customers regarding their account Completing any required paperwork and documentation with accuracy in accordance with company guidelines Maintaining a balance between customer policy and customer benefit in decision making Communicating with multiple departments, escalating complex issues to the specific department supervisor/manager for resolution
Ideal Customer Service Administrator Candidates Possess:
Administrative Dealership Office, Title Clerk Experience is preferred Auto Sales experience Required F&I experience with outside financing companies Must be team oriented and focused on a high level of customer service Excellent phone skills & professional etiquette Strong Internet and Social Media skills Good typing skills Strong computer skills with the ability to navigate multiple screens and computer applications Strong follow up skills Prior payment processing experience is a plus Prior experience working in a call center or internet sales environment is a plus Accountable, good Follow through in completion of tasks Very strong organizational & time management skills Professional appearance & demeanor Must be on time and dependable Bilingual ability is a plus (Spanish/English)
NO WALK-INS
Please. All those interested should APPLY . Be sure to include CURRENT contact information on your application so we may call you to arrange an interview.
ABSOLUTELY NO WALK-IN PLEASE!
YOU
MUST HAVE AN APPOINTMENT.
Auto Express of Hamilton 2980 Dixie Hwy. Hamilton, OH 45015 Must Be Authorized to Work in the US Drug Free Workplace Must Possess a Valid US Driver License & Reliable Transportation Must Be At Least 21 Years of Age Equal Opportunity Employer Experience in the following industries is a plus/
Keywords/Skills:
10 Key Calculator, A/R Collections, Account Management, Account Reconciliation, Account Review, Account Sales, Accounts Payable, Accounts Receivable, Accounting Assistant, Accounting Clerk, ACI universal, Active Directory, Administrative Assistant, AP/AR, Appointment Generator, Appointment Scheduler, Appointment Setter, ARTIVA RM, Auto Collections, Auto Dialer, Auto Loan, Auto Loan Collections, Auto Loans, Auto-Dialer, Automotive Collections, Automotive Finance, Balancing Accounts, BDC, BDC Consultant, BDC Representative, Bilingual, Billing, Billing Specialist, Business Development Center, Buy Here Pay Here, Buy Here/Pay Here, Call Center, Call Center Management, Cash Collection, Cashier, CCCO, CCCP, CCS, Cellular Phone Sales, Certified Collections Specialist, Charging, Citrix, Collection Development, Collection Letters, Collection Professional, Collections, Collections Enforcement, Collections Rep, Collections Representative, Collections Specialist, Commercial Sales, Communication Skills, Company Representative, Computer Skills, Concierge, Consumer Collections, Consumer Lending, Contact Centers, Courts, Credit Analysis, Credit Card Collection, Credit Collection, Credit Manager, Credit Repair, CRM, CRM Skills, CRM Software, Customer Relationship Management, Customer Retention, Customer Service Skills, Customer Service/Sales, Customer Support, Data Entry, Data Entry Skills, DataArc360, Dealer Solutions, Dealership Experience, Dealership Receptionist, Debt Collection, Debt Collection Agent, Debt Collection Representative, Debt Collection Specialist, Debt Collector, Debt Manager, Debt Recovery, Debtmaster Software, Delinquencies, Delinquent, Documentation, English, Experian, F&I, F&I Manager, FACS Debt Manager, Fair Dept Collection Practices Act, FCRA, FDCPA, File Clerk, Finance Manager, Financial Analysis, Financial Sales, Financial Services, Fraud prevention & detection, Garnishments, HCM, Healthcare Collection Management, Healthcare Collections, Hospitality Industry, Hotel Front Desk, Inbound Calling, Inbound Calls, Inbound Marketing, Independent Dealer, Invoicing, Loss Control, Math Skills, Medical Billing, Medical Debt Collection, Mobile Applications, Multi-line phone system, Multi-Line Phone Systems, Negotiation, Office Assistant, Omnique, Organizational Skills, Outbound Calling, Outbound Sales, Paperwork Skills, Payment Arrangements, Payment Collection, Payment Processing, Payment Processor, PCI, People Skills, Phone Etiquette, Phone Skills, Portfolio Management, POS, Quantrax Intelec, Receptionist, Record Keeping, Recovery Management Database, Relationship Management, Repossession, Restaurant Host/Hostess, Risk Management, Sales Manager, Sales Skills, Sales/Customer Service, Salesforce, Scheduling, Scripter, Shaw, Skip Trace, Skip Tracing, Skiptrace, Skiptracing, Spanish, Sub Prime Financing, Sub Prime Lending, Sub Prime Loans, Subprime Financing, Subprime Lending, Subprime Loans, TCPA, Telemarketing, Telephone Sales, Time Management, Title Clerk, Titling, Typing, UAD, UNIX System V, VPN, Wage Garnishment, Working Solutions, etc.
Job Type:
Full-time Pay:
From $41,600.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Application Question(s): Does your resume/application/profile reflect CURRENT, up to date employment? If not, please provide the information that is missing, here (Employer Name, Dates of Employment, Job Title, Brief list of Responsibilities). If offered a position will you be able to reliably commute to Hamilton, OH 45015? Do you possess a valid US Driver's License? How many years of Customer Service experience do you possess? Do you possess strong Computer Skills? Do you feel that you would be able to navigate multiple computer tabs and software applications? How many years of experience do you possess using Social Media platforms for business purposes? Do you possess any experience in an Auto Dealership Office, and if YES, what position(s) did you hold? Do you possess experience using any CRM software? How many years of experience and which CRM software? Though not required, do you speak both English & Spanish, fluently?
