Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers in an auto body repair facility. This role is responsible for providing exceptional customer support and ensuring a positive experience. You will be coordinating repair schedules, managing communication between customers, technicians and ensuring the smooth processing of insurance claims and repair documentation.

KEY RESPONSIBILITIES

Greet customers in person, by phone or email in a professional and friendly manner Schedule vehicle repair estimates, repair appointments and follow up on work status Coordinate with insurance companies regarding claims, approvals and documentation Maintain accurate customer records in the shop management system Communicate with technicians and estimators to ensure timely updates for customers Process payments and handle basic accounting or invoicing tasks Handle customer complaints or concerns promptly and professionally Keep the front desk and waiting area clean and organized Proficiently utilize the estimating software to effectively manage job processes Collaborate with team members to enhance client services and improve overall customer satisfaction. Analyze customer feedback to identify trends and areas for improvement in service delivery. Support overall shop operations as needed Qualifications Previous experience in a front office, call center or customer service environment is preferred. Strong computer skills, Ability to type efficiently while maintaining attention to detail during data entry tasks. Excellent communication skills, both verbal and written. Ability to multitask and stay organized in a fast-paced environment Basic understanding of vehicle repair, automotive and insurance terminology is a plus Positive attitude with a commitment to delivering high-quality client services. Join our team as a Customer Service Representative where your contributions will make a significant impact on our customers' experiences! Handling Pressure focuses onadapting to change, maintaining composure, multi-tasking and resolving conflicts. This includes the ability and willingness to change work practices or priorities, and effectively handle multiple work demands. Other skill requirements include maintaining performance and composure under stressful conditions

Job Type:

Full-time Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) Health insurance Paid time off

Experience:

Customer service preferably in the automotive industry: 1 year (Required) Ability to

Commute:

North Canton, OH 44720 (Required)

Work Location:

In person