Automotive Service Advisor Thornton Automotive Dover has been a family-owned and operated business serving Central Pennsylvania since 1993. Built on honesty, integrity, and exceptional service, we pride ourselves on long-term customer and employee relationships — and a work environment that genuinely feels like family. If you're serious about your career in the automotive industry and want to be part of a team that does things the right way, we'd like to talk. We are seeking a Service Advisor to join our growing team. Our Service Advisor is the bridge between our customers and our technicians. You'll manage the service experience from write-up to delivery — communicating clearly, building trust, and making sure every customer leaves confident in the work we did and ready to come back.

RESPONSIBILITIES

Greet customers, listen to service concerns, and accurately document them in the work order Recommend appropriate maintenance, repairs, and services based on vehicle history and technician findings Provide accurate repair estimates and obtain customer approvals before work begins Communicate proactively with customers on vehicle status, delays, and additional repair needs Coordinate with technicians to manage shop workflow and prioritize repair completion Follow up post-visit to ensure customer satisfaction and drive repeat business

REQUIREMENTS

Minimum 2 years of service advisor experience in an automotive dealership preferred Strong communication and interpersonal skills — you're the face of our service department Working knowledge of automotive systems and repair terminology Proficiency with Auto/Mate, or comparable DMS Valid driver's license with a clean driving record

BENEFITS

Health, dental, and vision insurance Life insurance Paid time off and holidays 401(k) with company match Paid training We are an Equal Opportunity Employer.