Job Summary We are looking for a friendly, customer focused candidate with a passion for phone scheduling and support to join our team! To assist customers in setting up service appointments, collecting payments from customers for services rendered and to give clear and accurate descriptions of products and services available to our customers relating to service.

Two schedule options available:

FT-9:30am-6:00pm Monday-Friday

• 40 hours or PT
• 1:00pm-6:00pm Monday
• Friday
• 25 hours Responsibilities Answer incoming calls in a polite, professional manner, direct calls appropriately and ensure that Service Consultants and dealership personnel receive their messages promptly.

Maintain minimum standard of performance as outlined by management Obtain customer and vehicle data to input appointments into the scheduling program; provide customers with available appointment times based on requested services and shop capacity Suggest services based on information gathered from customers, answer questions regarding available products and services, direct calls to appropriate individuals when customer requires further explanation Gather enough information from the customer to accurately communicate vehicle concerns to the Service Consultant, dealership personnel Outbound service reporting and lead calling including but not limited to the following: call to confirm and no-show reports daily; place outgoing calls to confirm scheduled appointments, reschedule no-shows and set up customer's next appointment including all Volie queues Secure alternate transportation for customers as requested Provide customers with estimated time of completion based on work requested; confirm the details of appointments with customers Maintain service reservations system; update customer files as needed to ensure accuracy Set up appointments with vendors as necessary Pull scanned or filed repair orders as requested by management Schedule clients by utilizing the appointment system settings to maximize daily appointments Run VIN report for every scheduled appointment to confirm information and recall warranty eligible Requirements Proven experience in dealership or automotive service environments with a strong understanding of automotive diagnostics and repair procedures Familiarity with estimating software, service writing, and auto estimating techniques Mechanical knowledge across various systems including transmissions, diesel engines, air brakes, shocks & struts, suspension components, and tire services Experience with collision repair processes and auto body repair is a plus Excellent customer service skills with the ability to communicate technical information clearly to clients Valid driver's license with a clean driving record; driving experience is essential Ability to handle cash transactions accurately and manage multiple tasks efficiently Knowledge of automotive repair specialties such as oil changes, wheel alignments, brake repairs, shocks & struts replacement, diesel engine repairs, and more is highly desirable Strong sales skills with a focus on upselling additional services or vehicle sales when appropriate Mechanical aptitude combined with excellent client communication skills to foster trust and repeat business

Physical Requirements:

• Ability to sit for extended periods of time in front of a computer
• Requires continued use of voice Join us if you're passionate about cars and dedicated to delivering exceptional customer experiences!

This role offers an engaging environment where your automotive expertise can shine while helping customers keep their vehicles running smoothly. Koch 33 Toyota is an Equal Opportunity Employer.

Pay:

$14.00

• $16.

00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person