Automotive Service Advisor Bostaph Automotive LLC Erie, PA Job Details Full-time $15.00 - $18.50 an hour 18 hours ago Qualifications Customer follow-ups Email customer support Automobile maintenance requirements Sales transaction processing Phone communication Payment processing Operations coordination Greeting customers Mid-level Driver's License Phone customer support Experience working in the automotive repair industry Customer engagement Post-sales relationship building Automotive parts estimating Order tracking Automotive service record keeping 1 year Repair estimation Communication skills Technical Proficiency Dealership experience Progress tracking (project management tasks) Full Job Description ​ Job Summary ​We are seeking a customer-focused, detail-oriented Service Advisor to serve as the key bridge between our customers and repair technicians. In this role, you will manage the customer experience from initial drop-off to final delivery, translating vehicle concerns into clear repair plans, building transparent estimates, and keeping shop operations moving smoothly. ​ Key Responsibilities ​

Customer Care:

Greet customers warmly, listen attentively to vehicle symptoms, and accurately document concerns on repair orders. ​

Estimate & Sales:

Review technician diagnostic findings, prepare itemized estimates (parts and labor), and clearly present service options and priorities to customers for approval. ​

Workflow Coordination:

Communicate detailed job descriptions to technicians and monitor progress throughout the day to ensure promised delivery times are met. ​

Clear Communication:

Provide proactive updates to customers regarding repair status, extra findings, or delay notifications via phone, text, or email. ​

Delivery & Checkout:

Walk customers through completed work orders, explain invoice items, process payments, and ensure complete customer satisfaction before departure. ​ Qualifications & Skills ​

Experience:

1-3 years of experience as a Service Advisor or Assistant Service Advisor in an independent repair shop or dealership environment. ​

Technical Aptitude:

Strong working knowledge of automotive systems, routine maintenance schedules, and basic diagnostic processes. ​

Software Skills:

Proficiency with modern Shop Management Systems (SMS) and digital inspection platforms. ​

Communication:

Exceptional verbal and written communication skills with a knack for explaining complex technical repairs in simple terms. ​

License:

Valid Driver's License with a clean driving record

Pay:

$15.00 - $18.50 per hour

Work Location:

In person