Job Overview We are seeking a dynamic and customer-focused Automotive Service Writer to join our fast-paced automotive team. In this vital role, you will serve as the primary point of contact for customers seeking vehicle repairs and maintenance, ensuring a seamless and positive service experience. Your expertise in automotive diagnostics, mechanical knowledge, and auto estimating will help accurately assess vehicle issues, prepare detailed repair orders, and communicate effectively with both customers and technicians. This position offers an exciting opportunity to combine your passion for automotive repair with exceptional customer service skills, driving customer satisfaction and loyalty. Pay based on experience. Duties Greet customers warmly and listen attentively to understand their vehicle concerns and service needs Conduct thorough vehicle inspections, utilizing estimating software and automotive diagnostics tools to identify issues Prepare detailed repair estimates, including labor, parts, and additional services such as oil changes, brake repairs, suspension work, tire service, shocks & struts, transmissions, and collision repairs Effectively upsell recommended services and maintenance packages to enhance vehicle performance and safety Communicate clearly with customers about their vehicle's condition, repair options, costs, and timelines Collaborate with service technicians to prioritize repairs and ensure timely completion of work Handle cash transactions accurately while maintaining proper documentation of all services performed Maintain comprehensive records of customer interactions, estimates, work orders, and follow-up communications Experience Proven experience as an automotive service writer or in a similar auto service management role within a dealership or repair shop environment Strong mechanical knowledge with hands-on experience as a service technician or mechanic preferred Familiarity with estimating software and computer-aided vehicle damage estimating tools such as Mitchell is highly desirable Knowledge of automotive diagnostics across various systems including transmissions, suspension components, brakes, shocks & struts is essential Excellent customer service skills with the ability to communicate technical information clearly and professionally Experience in auto estimating, sales techniques including upselling services, and handling cash transactions effectively Valid driver's license with a clean driving record to facilitate test drives or vehicle inspections Join us in delivering outstanding automotive care by combining your technical expertise with exceptional client communication. We're committed to supporting your growth in auto service management while providing a vibrant work environment where your skills make a real difference!

Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Health insurance Paid time off Retirement plan

Work Location:

In person