AAA North Penn Tow Truck Technician•

Part Time Basic Purpose/Function:

Deliver safe, reliable, and best-in-class roadside and towing services to AAA members while creating a positive service experience. Tow Technicians respond to member service requests within established ETAs, prioritize member safety and vehicle security, and provide clear education on vehicle concerns. Responsibilities include jump starts, battery boosts, flat tire changes, vehicle entry, and towing disabled vehicles to repair facilities or other member-designated locations. Technicians also promote AAA products and services and ensure each member's issue is fully resolved.

Essential Duties and Responsibilities:

1. Responds to Member Requests for Service Receives and accepts service calls; communicates with Dispatch and/or members to provide accurate ETAs and clarify locations or vehicle concerns as needed. Locates members upon arrival and assesses scene safety to ensure a secure environment for members, passengers, and vehicles before providing service. Greets members professionally and address emotional needs, when necessary, by offering reassurance, guidance, or de-escalation, in addition to resolving the technical issue. 2. Provides Minor Mechanical Assistance and Towing Services Evaluates each situation to determine the appropriate course of action and seeks guidance when conditions or circumstances are unclear. Performs roadside services such as tire changes, lockout assistance, and fuel delivery in accordance with all safety procedures. Conducts battery testing when indicated and provides battery boosts as appropriate, following established safety guidelines. Safely tows disabled vehicles in compliance with AAA/CAA towing manuals and applicable manufacturer specifications. 3. Maintains AAA's High Standards of Service and Brand Image Inspects and maintains service vehicles, equipment, and tools to ensure safe operation and readiness for all service calls. Presents a professional appearance, including personal conduct and vehicle condition, to uphold AAA's brand standards. Transports members, when applicable, in accordance with Club policies and procedures. Assists in resolving member concerns or complaints related to roadside services. 4. Promotes AAA Products and Services Educates members on AAA battery replacement services and refers eligible calls to the appropriate technician. Actively promotes additional AAA products and services when appropriate. Collaborates with Dispatch to assist members with travel-related needs such as hotel accommodations, airline arrangements, or rental vehicles

Required Skills:

Customer Relations and Interpersonal Skills

• Demonstrates a strong understanding of member needs and expectations and consistently strives to meet or exceed them. Effectively diffuses tense situations, reassures members, and assists in resolving concerns with professionalism and empathy. Active Listening
• Listens attentively and accurately interprets verbal information. Asks appropriate follow-up questions to ensure all relevant details are obtained from the member. Communication Skills
• Communicates clearly and professionally with members and Dispatch using proper communication techniques and equipment. Effectively explains service options, policies, and applicable costs. Decision-Making and Problem-Solving
• Analyzes information, evaluates alternatives, and makes sound, logical decisions. Demonstrates the ability to adapt standard procedures when appropriate to deliver exceptional member service. Teamwork and Cooperation
• Works collaboratively with others, supports teammates, and builds positive, cooperative working relationships. Vehicle Repair and Diagnostics
• Diagnoses vehicle issues and performs necessary repairs or corrective actions to restore vehicle operability whenever possible. Flexibility, Adaptability, and Learning Agility
• Adjusts quickly to changing situations and service demands. Demonstrates a strong willingness and ability to learn new skills, procedures, and technologies. Map Reading and Location Determination
• Accurately interprets location information and uses maps, navigation tools, and local area knowledge to locate members and vehicles efficiently. Computer and Technical Skills
• Uses computer systems and technical tools to research, diagnose, and document vehicle issues. Applies technical knowledge of vehicles and equipment to make vehicles drivable. Promotion and Sales Skills
• Identifies opportunities to recommend AAA/CAA products and services that align with member needs. Commitment to Excellence
• Sets and pursues high performance standards, overcomes obstacles, produces quality results, and actively seeks opportunities for continuous improvement and professional growth.

Certificates, Licenses or Registrations Required:

(List any certificates, licenses, or registrations required to perform the of this job.)

Physical Requirements:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee is frequently required to stand, walk, sit, climb or balance, and smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.

• Must successfully pass a criminal check and drug/alcohol test.

Pay:

$20.00 per hour

Work Location:

On the road