We're a family-owned OEM dealership in the Florence, SC area. We're looking for a high-energy, professional Service Advisor to be the face of our service department and the trusted link between our customers and our technicians. Why Choose Us?

Aggressive Pay Plan:

Our aggressive pay structure is designed to reward high CSI scores and effective upsells.

Comprehensive Benefits:

Full-time members receive a robust package including Medical, Dental, and Vision insurance, plus retirement plans and a 401(k).

Top-Tier Technicians:

Work alongside factory-trained techs who get the job done right the first time, making your job easier.

State-of-the-Art Tools:

We invest in the latest diagnostic technology to ensure accuracy and speed.

Loyal Customer Base:

You'll be serving a community that values relationships, leading to high repeat business and easier sales.

Family-First Atmosphere:

We understand that you have a life outside of the service drive. We strive for schedules that offer a true work-life balance.

Career Advancement:

We are committed to moving careers forward by providing the resources, mentorship, and guidance necessary for you to reach your full potential.

Exclusive Perks:

Take advantage of employee discounts and the welcoming atmosphere of a small-business, family-oriented culture.

Responsibilities The First Impression:

Greet customers promptly and professionally in the service lane.

Consultative Sales:

Listen to customer concerns, perform vehicle walk-arounds, and suggest necessary maintenance based on manufacturer specifications.

The Liaison:

Serve as the primary point of contact between the customer and the service technicians; provide clear, accurate work orders.

Communication:

Keep customers updated on their vehicle's status via phone, text, or email, including transparent cost estimates and timelines.

Quality Control:

Review final repair orders with customers to ensure they understand the work performed and the value provided.

Customer Loyalty:

Maintain high CSI (Customer Satisfaction Index) scores by resolving concerns with empathy and efficiency.

Qualifications Experience:

2+ years of experience as an automotive

Service Advisor Technical Skills:

Proficient in DMS systems and service scheduling software (Dealertrack, Xtime is a plus)

Communication:

Excellent interpersonal skills with the ability to explain technical repairs to non-technical customers

Attributes:

High integrity, strong multitasking skills, and a "team-first" attitude.

Requirements:

Valid driver's license with a clean record and the physical ability to perform duties in a shop environment We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay:

$60,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Retirement plan Vision insurance

Experience:

automotive service advising: 1 year (Preferred)

License/Certification:

driver's license (Required) Ability to

Commute:

Florence, SC 29506 (Required)

Work Location:

In person