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AA
Above and Beyond RV Repair
RV Service Writer
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Job Description
Overview Join our dynamic team as an RV Service Writer, where your enthusiasm for recreational vehicle maintenance will shine! In this vital role, you'll serve as the primary communicator between customers and our service technicians, ensuring a seamless experience from initial inspection to final repair. Your mechanical knowledge, customer service skills, and ability to estimate repairs accurately will drive customer satisfaction and operational efficiency. If you thrive in a fast-paced environment and love helping clients get back on the road with confidence, this is the perfect opportunity for you to energize your career! Responsibilities Greet customers warmly, listen attentively to their RV concerns, and document their service needs clearly and thoroughly Prepare detailed repair estimates using estimating software, ensuring accuracy and transparency for clients Communicate effectively with technicians regarding vehicle diagnostics, repair procedures, and parts requirements Upsell additional services such as oil changes, tire service, brake repairs, suspension work, or transmission repairs to enhance customer value Coordinate the scheduling of repairs and ensure timely completion of services while managing multiple jobs efficiently Maintain accurate records of all transactions, including cash handling and invoicing, adhering to dealership policies Provide exceptional client communication throughout the service process to keep customers informed and satisfied Requirements Must have over 1 year experience as a service writer in an rv repair facility. Dealership or collision repair experience highly desirable Excellent customer service skills with the ability to communicate technical information clearly and professionally Valid driver's license with a clean driving record; ability to drive various vehicle types confidently Ability to handle cash transactions accurately and maintain detailed records of all financial dealings Strong organizational skills with the capacity to prioritize tasks in a busy environment This role offers an exciting opportunity to leverage your automotive expertise while delivering outstanding service that keeps our customers coming back. If you're motivated by helping others get back on the road safely and efficiently—while growing your skills in a supportive environment—we want to hear from you!