Automotive Service Advisor - BMW of Houston Midtown

Automotive Service Advisor - BMW of Houston Midtown Group 1 Automotive, Inc. - 3.1 Houston, TX Job Details Full-time 14 hours ago Benefits Paid training Employee stock purchase plan Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Customer communication Driver's License Working in the automotive repair industry Full Job Description Group 1 BMW of Houston Midtown is seeking a high-performing Automotive Service Advisor to join our team! This is an exciting opportunity to work in a fast-paced luxury automotive environment where delivering a premium ownership experience and cultivating strong client relationships are essential to success. We're looking for a motivated professional who takes pride in providing outstanding service, thrives in a performance-driven setting, and wants to be part of a team that values excellence, collaboration, and career growth. If you're passionate about creating a premium customer experience and helping clients maintain their vehicles with confidence, we encourage you to apply today! Greet customers in a timely, friendly manner and obtain pertinent vehicle information Actively promote and build rapport with the customer Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications Generate and provide customer with a complete and accurate estimate of repair Establish and communicate completion time of repair with customer and technician Answer incoming service calls Maintain and schedule service appointments Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index) Strictly follow the manufacturer's warranty guidelines and procedures Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property Minimum 1 year of recent luxury or premium Automotive Service Advisor experience required CDK, Xtime, and TSD Experience Preferred Product Knowledge Attention to Detail Interpersonal Communication Skills Basic Computer Skills Strong Desire to Provide an Exceptional Client Experience High School Diploma or Equivalent Must Have a Valid Driver's License In addition to competitive pay, we offer our associates the following benefits: Health, Dental, Vision, Life, and Disability insurance 401(k) plan with company match Paid Time-Off Employee Stock Purchase Plan Employee Vehicle Purchase Program Professional work environment with job training, provided equipment, and advancement opportunities Market-leading pay based on experience plus bonuses Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition Pinnacle Awards Program