Automotive Service Advisor Integrity 1st Car Pros - 3.5 Plano, TX Job Details Full-time $45,000 - $55,000 a year 6 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Employee discount Professional development assistance Life insurance Referral program Qualifications Customer communication Teamwork Sales High school diploma or GED Driver's License Attention to detail Full Job Description Build Trust. Solve Problems. Grow Your Career. Integrity 1st Car Pros is looking for a confident, organized, and customer-focused Automotive Service Advisor to join our team. You'll guide customers through the repair process—from check-in to vehicle pickup—while helping our technicians and shop team keep each job moving smoothly. This is a great opportunity for someone who enjoys working with people, understands automotive service, and can explain repair recommendations clearly and honestly. What You'll Do Welcome customers and create a friendly, professional service experience. Listen to customer concerns and accurately document vehicle symptoms and service needs. Schedule appointments and help coordinate the shop's daily workflow. Prepare and manage repair orders, estimates, authorizations, and invoices. Explain inspection results, recommended repairs, pricing, and timelines in a way customers can understand. Obtain customer approval before repairs or additional services are completed. Keep customers informed about vehicle status, delays, parts availability, and completion times. Work closely with technicians, managers, parts vendors, and customers. Review completed work orders for accuracy before vehicle pickup. Process payments and schedule follow-up appointments. Address questions or concerns with professionalism and a solution-focused attitude. Build lasting customer relationships through honest recommendations and dependable communication. Help maintain a clean, organized, and professional front office. What We're Looking For High school diploma or equivalent. Three years of automotive service advising, customer service, sales, or repair-shop experience preferred. Basic understanding of automotive maintenance and repair services preferred. Strong communication, listening, and customer-service skills. Confidence presenting estimates and discussing pricing. Ability to explain technical information in plain language. Strong organization and attention to detail. Ability to manage multiple customers, vehicles, and priorities in a fast-paced environment. Comfortable learning shop management software, digital inspections, texting platforms, and payment systems. Reliable, punctual, professional, and team-oriented. Valid driver's license with an acceptable driving record preferred. What We Offer Competitive base pay based on experience and qualifications. Weekly bonus potential. Monday-Friday work schedule. Health insurance. Paid time off and paid holidays. Uniforms. Employee discounts. You deserve a workplace where your experience is valued, your contributions are recognized, and you are treated with respect. We invest in our people, promote from within, and believe in doing the right thing even when nobody is watching. If you are ready to make the right choice for your future and join a supportive, ethical, and growing company where integrity, customer trust, teamwork, and accountability matter, we'd love to meet you. At Integrity 1st Car Pros, we have built a positive, team-focused culture where employees support one another and have real opportunities to grow. We also believe a successful career should leave room for life outside of work. That is why we operate Monday through Friday and remain closed every weekend—giving you consistent time to recharge and spend with the people who matter most. If you are looking for a healthier culture, greater work-life balance, and a company that genuinely invests in its people come see what we offer Apply today to join the Integrity 1st Car Pros team! Integrity 1st Car Pros is an equal opportunity employer. Employment decisions are made without unlawful discrimination based on any characteristic protected by applicable federal, state, or local law.

Pay:

$45,000.00 - $55,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person