Automotive Service Appointment Coordinator

POSITION SUMMARY

Basic knowledge of company products (labor rates, menu item prices, models, series, options, warranties, vehicle maintenance, standard equipment, specifications). Demonstrate sensitivity toward customers and strong interest in exceeding customers' expectations. Is capable of addressing customer hesitation and resistance with patience and empathy. Capable of project a positive image every time you place or receive a telephone call. Works with all departments in the dealership, charts and monitors daily activities. Ability to work a flexible schedule, including weekends and evenings.

CUSTOMER SERVICE ORIENTATION

Believes that the customer is the most important thing. Devotes maximum attention and effort to providing the highest levels of customer service. Feels a personal sense of achievement when customers are delighted. Understands and anticipates customer needs and works tirelessly to meet them. Willing to go above and beyond the call of duty to help customers and resolve their problems. Thrives on ensuring that the customer experience is the best it can be. Sees customer complaints firstly as opportunities to create customer satisfaction. Driven to make sure every customer feels valued. The ideal candidate has some post-secondary education or training, previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.