Shearer Automotive is seeking an experienced Automotive Service Advisor to join one of our busy South Burlington service departments. We are looking for someone who already understands the dealership service process and can step into an established operation with minimal ramp-up. The right candidate will be comfortable managing a busy service drive, communicating with customers and technicians, and keeping multiple repair orders moving while providing a high level of customer service. What You Will Do Greet customers and discuss their vehicle maintenance and repair needs Accurately document customer concerns and vehicle information on repair orders Review recommended maintenance and repairs with customers Provide clear estimates for parts and labor Set realistic expectations for repair timelines and keep customers informed throughout the day Obtain customer authorization before additional repairs are performed Monitor repair progress and communicate with technicians, foremen, and other Service Department staff Handle customer questions regarding appointments, repairs, and work in progress Review completed work with customers and help ensure a smooth vehicle pickup experience Maintain consistent customer follow-up and build long-term relationships Work closely with the Service Manager and technicians to keep the department running efficiently What We Are Looking For Prior dealership Service Advisor experience required 2+ years of Service Advisor experience preferred Strong understanding of dealership service processes and repair-order workflow Excellent customer service and communication skills Ability to manage multiple customers and repair orders in a fast-paced environment Strong organization, attention to detail, and follow-through Comfortable communicating repair recommendations, estimates, and timelines to customers Familiarity with dealership management systems and service software CDK experience is a plus Valid driver's license with an acceptable driving record High school diploma or equivalent Why Join Shearer Automotive Established automotive group with busy service operations Steady customer traffic Professional, team-oriented work environment Supportive service management Opportunity to work with established automotive brands Opportunities for continued professional growth Employee discounts on vehicles, parts, and service Benefits Medical and dental insurance Company-paid life insurance and short-term disability Paid vacation and holidays 401(k) retirement plan with company match Voluntary life, AD&D, accident, and illness coverage Employee discount program Schedule Full-time In person Consistent dealership service schedule How to Apply Apply through Indeed with your resume. Shearer Automotive is an Equal Opportunity Employer.

Job Type:

Full-time Pay:

$65,000.00 - $105,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Referral program Vision insurance

Work Days:

Monday to Friday Application Question(s): How many years of automotive dealership Service Advisor experience do you have? Ability to

Commute:

South Burlington, VT 05403 (Required)

Work Location:

In person