Automotive Service BDC Evergreen Ford Lincoln - 4.0 Issaquah, WA Job Details Full-time $21 - $25 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer records maintenance Client inquiry handling Attention to detail Dealership experience Office phone management Full Job Description We are looking for a friendly, organized, and customer-focused Service BDC Representative to join our team! In this role, you'll be an important first point of contact for our Service Department, helping customers schedule appointments, answering service-related inquiries, and providing timely follow-up to create a positive customer experience.

What You'll Do:

Answer inbound service calls and respond to customer inquiries Schedule, confirm, and follow up on service appointments Make outbound calls for appointment reminders and service follow-ups Follow up with customers regarding recommended or previously declined services Communicate customer needs clearly to Service Advisors and other team members Maintain accurate customer and appointment information Help maximize service appointment opportunities and customer retention Deliver friendly, professional customer service during every interaction

What We're Looking For:

Strong communication and customer service skills Professional and confident phone manner Comfortable handling a high volume of calls and customer interactions Strong organization and attention to detail Ability to multitask and work in a fast-paced dealership environment Automotive or dealership experience is an asset, but we're willing to train the right person Previous BDC, call center, appointment-setting, or customer service experience is a plus If you enjoy talking with people, staying organized, and helping customers receive a great service experience, we'd love to hear from you!

Pay:

$21.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person