Join the Service team at Willies RV as an experienced Service Advisor. Enjoy a supportive work environment, competitive pay, excellent benefits, and a work-life balance that's hard to find in the dealership industry. We welcome candidates with experience in automotive, truck, equipment, powersports, marine, or RV service.
WHY YOU'LL LOVE WORKING AT WILLIES RV
$45,000-$65,000+ annually, based on experience and performance. Closed Sundays Paid time off on most major holidays, including Labor Day, Memorial Day, Thanksgiving, Christmas, New Year's Day, and the Fourth of July Competitive health benefits 401(k) with company match Paid vacation Supportive management and a knowledgeable team Stable, growing company with opportunities to advance
WHAT YOU'LL DO
Assist customers through the repair process from check-in to delivery Prepare estimates and manage repair orders Coordinate with technicians and the Parts Department Keep customers informed throughout the repair process Deliver an exceptional customer experience
PRIMARY RESPONSIBILITIES
Provide Exceptional Customer Service:
Communicate professionally with customers in person, over the phone, and by email. Explain recommended repairs, prepare accurate estimates, discuss parts and warranty coverage, and keep customers informed throughout the repair process.
Write and Manage Repair Orders:
Collect complete and accurate customer, vehicle, and scheduling information while creating and maintaining detailed repair orders (ROs) and service documentation.
Coordinate Service Operations:
Schedule appointments, monitor repair order progress, communicate with technicians, and ensure all documentation and customer records remain accurate and up to date.
Process Warranty Claims:
Complete manufacturer warranty documentation accurately and efficiently to ensure timely approval and reimbursement. Work Closely with
Technicians:
Maintain open communication with technicians, fellow Service Advisors, the Parts Department, and management to ensure repairs are completed accurately and efficiently.
Deliver Timely Service:
Ensure repair orders, paperwork, estimates, approvals, and customer communication are completed promptly to provide an exceptional service experience.
QUALIFICATIONS
1+ years of Service Advisor, Service Writer, or dealership experience (automotive, RV, truck, powersports, marine, agricultural, or heavy equipment preferred) Strong customer service and communication skills Intermediate computer skills Excellent organizational skills and attention to detail Ability to multitask in a fast-paced environment Valid driver's license Ability to pass a criminal background check Earn $45,000-$65,000+ annually with opportunities for advancement as our dealership continues to expand. If you're ready to join a growing dealership with a great team, competitive pay, and a schedule that values your time outside of work, we'd love to hear from you. Apply today!
Pay:
$45,000.00 - $65,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Paid time off
