E-bike shop - service manager

MOD BIKES - 3.0

Austin, TX Job Details Full-time $55,000 - $65,000 a year 11 hours ago Benefits Health insurance Paid time off Vision insurance Employee discount Qualifications Customer communication Full Job Description

MOD BIKES

is looking for a hands-on Garage Manager to lead our service operation in Austin. You'll manage a team of mechanics, keep repairs, tune-ups, and new bike hand-offs running smoothly, and be the person customers and the team can count on when something needs a real decision. This role is equal parts wrench and whiteboard — if you love fixing bikes and leading a crew, we want to talk to you. About

MOD BIKES

Founded in 2018 with limited funding and unlimited passion, MOD BIKES started out in a small shop in Austin, Texas with one big goal: to create the ultimate riding experience. Fast forward to today, and we're proud to be a brand recognized worldwide — designing electric bikes, accessories, and unique customer experiences that set our brand apart. But we're not just about bikes — we're about building lasting relationships. From the first ride to years down the road, our mission is to make sure our riders feel supported, empowered, and part of the MOD family. We're a small, tight-knit crew powered by good vibes, teamwork, and a "let's make it happen" attitude. If you're passionate, curious, and ready to help us turn impossible ideas into everyday wins, then come join us — we're building something special, and we'd love for you to be part of it. Description Description We're looking for a hands-on Garage Manager to lead our service department — managing a team of mechanics, keeping the shop organized and moving, and delivering a smooth, professional experience for every customer who walks in. You'll be both a leader and a technician: someone who's comfortable running the floor and picking up a wrench when it's needed. What You'll Do Oversee daily Garage operations and workflow — prioritizing service, repair, assembly, and hand-off tasks so jobs keep moving Lead and support the mechanic team — assigning work based on skill level and workload, and stepping in on tough repairs Check customers in and out for service, repairs, tune-ups, and warranty work, with clear estimates and updates along the way Diagnose and troubleshoot mechanical and basic e-bike electrical issues, and do the repair work yourself when needed Handle warranty and fleet maintenance cases , coordinating with Support, Fulfillment, and Inventory as needed Prepare new bikes for hand-off — assembled, inspected, charged, and ready — and walk customers through their new ride Build and improve Garage processes — keep things organized, catch recurring issues, and help grow service revenue What We're Looking For Strong mechanical repair experience (bike or e-bike preferred) Basic understanding of electrical systems, or a real willingness to learn Experience leading or managing a team Highly organized and process-oriented Strong communication skills, especially with customers Comfortable handling multiple tasks and priorities at once Comfortable being both hands-on and managing others Proficient with Mac and comfortable learning new software quickly Willingness to work occasional weekends and holidays Bonus Points For Experience in a bike shop, automotive, or similar service environment E-bike-specific experience Familiarity with service/ticketing systems Experience handling warranty processes Experience with Asana, Shopify, or Slack What We Offer Competitive compensation, based on experience Medical, Dental, and Vision insurance PTO Employee discounts on bikes and accessories A small, tight-knit team that actually listens to your ideas Room to grow as

MOD BIKES

grows Location This role is based on-site at our Austin, TX shop (415 E St Elmo Rd). How to Apply Submit your resume and a cover letter telling us why you'd be a great fit for this role. Salary $55,000 - $65,000 per year