Job Title:

Senior Facility Maintenance Coordinator Location:

Bohemia, NY (In-Office)

Position Type:

Full-Time Compensation:

$55,000 / year

Position Summary:

The Senior Facility Maintenance Coordinator serves as the central operational hub for dispatching, vendor management, client communications, and work order execution. This role requires a high-energy multi-tasker who understands facility operations, trade dynamics (HVAC, electrical, plumbing, handyman, general repair), and vendor negotiation to ensure seamless service delivery and high client satisfaction.

Key Responsibilities:

Work Order Management:

Receive, triage, schedule, and track incoming service requests and work orders from intake to billing completion.

Vendor & Subcontractor Coordination:

Dispatch qualified field technicians and third-party vendors for trade repairs; negotiate rates, obtain quotes, and track project timelines.

Client Relations:

Serve as a primary point of contact for retail clients and property managers, delivering regular status updates and resolving service issues promptly.

Emergency Dispatching:

Coordinate urgent and emergency service calls, ensuring rapid response times and minimal impact on client operations.

Cost Control & Approvals:

Review contractor quotes, issue purchase orders (POs), and verify completed work against invoices before submitting for accounting.

Process Leadership:

Mentor junior coordinators, optimize internal workflows, and maintain strict adherence to client SLAs (Service Level Agreements).

Qualifications & Requirements:

Industry Experience:

Minimum 2-4+ years of hands-on coordination or dispatch experience within a Facility Management (FM) , commercial property maintenance, or commercial trade/contracting environment ( Required ).

Trade Knowledge:

Familiarity with commercial facility maintenance trades (HVAC, plumbing, electrical, locksmithing, general carpentry, flooring, etc.).

Technical Proficiency:

Experience using CMMS / Work Order Management software platforms along with MS Office (Excel, Word, Outlook).

Communication:

Exceptional verbal and written communication skills with a strong customer-service mindset.

Problem-Solving:

Ability to thrive under pressure, handle high call volume, and resolve complex vendor or client issues independently.

What We Offer:

Competitive Salary:

$55,000 base pay

Benefits Package:

Health, Dental, and Vision coverage options

Paid Time Off:

Paid Vacations, Holidays, and Sick Days Professional Growth:

Stable office environment with long-term advancement opportunities in a growing company Compensation / Pay Rate (Up to): $55,000.00 - $55,000.00