Job Summary We are seeking a dedicated and enthusiastic Customer Service Representative to join our casino floor team. The ideal candidate will be responsible for providing exceptional guest services, addressing customer inquiries, and ensuring a positive experience for all guests. This role requires strong communication skills, a customer-oriented mindset, and the ability to work effectively in a fast-paced environment. Duties Provide excellent guest service to both internal and external guests. Monitors assigned section(s) for lit service lights and responds to the lit service lights in a timely manner. Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company's internal controls, policies and procedures. Monitors the operation of assigned VLT machines and participates in payout of manual jackpots in accordance with policy. Understands and uses assigned radio for transmissions in accordance with Departmental policies and procedures. Monitors assigned section(s) for litter and dispose the litter. Monitors assigned section(s) for alignment of chairs and align chairs. Replace ticket paper in VLT machines in accordance with policies and procedures. Assists customers, in a timely fashion, with VLT bill jams, voucher jams and machine malfunctions. Assists customers in a timely basis with requests for change. Able to explain the basic play for different VLT machines to customers. All other duties as assigned. If you are passionate about providing outstanding customer service and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.

Job Type:

Full-time Pay:

$16.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required) Shift availability: Night Shift (Required) Ability to

Commute:

Vernon, NY 13476 (Required)

Work Location:

In person