Pool Service Technician Eastern Pools Norton, OH Job Details Full-time $25 - $30 an hour 3 days ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Life insurance Retirement plan Tools provided Qualifications Outdoor work experience Company vehicle operation High school diploma or GED Driver's License Attention to detail Problem-solving Customer relationship management Full Job Description About Us At Eastern Pools, we pride ourselves on providing top-tier service, equipment installation, and maintenance to keep our customers' pools and spas running perfectly. We are seeking a skilled, honest, and self-motivated Pool & Spa Service Technician to join our growing team. Position Purpose As a Service Technician, you will be responsible for diagnosing, repairing, and installing pool and spa equipment across assigned customer locations. You will work closely with our Service Manager to ensure high-quality service, first-time fix rates, and exceptional customer satisfaction.

Key Responsibilities Equipment Installation & Repair:

Perform professional installation, diagnostics, and repairs on pool and spa systems, including pumps, motors, filter systems, salt cells, heaters, lighting, and automation systems.

In-House & Field Maintenance:

Complete field service calls and in-house repairs for customer equipment; provide cross-departmental support for spa service, installation, or pool route maintenance as needed.

First-Time Resolution:

Partner with the Service Manager to resolve customer issues accurately on the first visit, tracking all assigned work through to full completion.

Customer Relations & Sales:

Deliver courteous and professional customer service; identify equipment upgrade opportunities to improve customer pool/spa experiences and support ancillary sales.

Vehicle & Inventory Management:

Maintain and clean company vehicles, conduct weekly visual inventory checks, restock truck inventory per company policy, and maintain accurate billing/inventory paperwork.

Compliance & Policy:

Follow and execute all company operational policies, procedures, and safety guidelines.

Qualifications & Requirements Technical Skills:

Strong background in plumbing, electrical/electronics, and mechanical systems.

Experience:

Minimum of 2 years of experience in skilled trades (HVAC, plumbing, electrical, or related fields) required; deep knowledge of pool and spa equipment preferred.

Education:

High school diploma or equivalent preferred.

License:

Valid driver's license and able to operate company vehicles.

Key Attributes:

Excellent communication, high attention to detail, strong problem-solving abilities, reliability, and the ability to work independently with integrity.

Physical Demands:

Ability to perform heavy manual labor, including regularly lifting up to 100 lbs in outdoor working environments.

Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance On-the-job training Paid time off Paid training Retirement plan Tools provided Vision insurance

Work Location:

In person