Maintenance Technician 3 Optimum Communications Inc. United States, Texas, Big Spring 2006 Birdwell Lane (Show on map) Sep 08, 2026 Job Summary Under general supervision, Maintenance Tech III repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer's electronic devices. Supports and mentors lower-level technicians and fulfills service and installation as needed to exceed customer needs Responsibilities Fulfills demand maintenance and preventive maintenance by troubleshooting and repairing the transport, trunk, and distribution networks from the Master Telecommunication Center (headend) to customer's electronic devices

Maintains a unity gain network

Fulfills FCC-required network tests

Performs all duties of Maintenance Tech I and II as necessary

Troubleshoots and repairs the distribution network from headend to customer's electronic devices

Maintains network integrity through preventive maintenance

Build, Troubleshoot, and repair all aspects of the

FTTH & RFOG

Networks

Resolves issues at installation and on scheduled service call from customer's electronic devices to tap

Partner with various other groups including Design, construction, ISP, NOC/ROC to resolve escalated issues and identify areas of improvement.

Coordinate and oversee training initiatives for new and existing team members, ensuring continuous skill development and knowledge sharing.

Coach and develop team members to enhance technical proficiency, customer service skills, and troubleshooting expertise.

Assist in the creation and implementation of training materials and best practices to ensure team efficiency and operational consistency.

Conduct regular performance assessments and provide constructive feedback to team members to foster professional growth and team cohesion.

Other tasks may be assigned, as needed to support the infrastructure and team Qualifications Internal applicants must complete their Career Progression program to be deemed eligible.

High school diploma or equivalent

Must possess and maintain a valid driver's license in good standing within the state of current residence. Ability to meet all Department of Transportation (DOT) driver qualification standards, including a valid medical certificate.

Ability to obtain current DOT (Department of Transportation) medical card and valid CDL (Commercial Driver's License) where applicable; must comply with all applicable DOT requirements

Qualified to obtain all necessary licenses required by the state in which he/she is installing and/or servicing security services (if applicable).

Ability to comprehend and operate appropriate testing equipment (e.g., signal level meters, ohm meters)

BDS & BTS

certification preferred

Fiber repair and troubleshooting experience

In-depth knowledge of the

FTTH & RFOG

Architecture, Including the Rolt, Back haul and distribution of plant.

Able to utilize soft tools associated with FTTH Network, including AGORA, Netwin, Net-Q

Experience working with ISP or "Hot Hands" for ISP

Experience and/or knowledge of OSP Construction tasks

An "Activity Analysis" of the physical demands required to perform this job's essential functions with or without a reasonable accommodation will be provided upon request and with an offer of employment. Must pass a physical assessment of those physical demands post offer/pre employment and if returning to work following a leave of absence, conducted at the Company's assessment vendor.