Service Level I or II Technician Department:

Service & Repairs Reports To:

Lead Technician Position Summary The Service Level I Pool Technician is responsible for performing weekly residential and light commercial pool service along an assigned route — testing and balancing water chemistry, cleaning and maintaining equipment, and completing digital service documentation to company standard. This is an entry-level field role with a structured, checklist-based training path; technicians are expected to demonstrate each core competency below before advancing to Service Level II. Key Responsibilities Test and balance water chemistry each visit (chlorine, pH, alkalinity, calcium, CYA) Apply the Langelier Saturation Index (LSI) and dose chemicals to bring water into balance Recognize and correct corrosive or scaling conditions Adjust chemistry approach seasonally (summer vs. winter targets) Prime pumps and confirm full flow (not just water present) before leaving a site Operate and adjust valves, actuators, and automation/timers Read the sight glass and backwash filters at the correct pump speed Add the correct amount and placement of filter media (DE) after backwashing Check filter pressure against baseline and flag issues Brush pool walls, steps, and corners each visit Net surface and bottom debris; empty skimmer and pump baskets Vacuum manually and with Hammerhead/RipTide equipment Follow gate/lockout protocol at every property Complete inclement-weather service per company storm protocol (chemical and equipment check only, no pole work) Maintain proper filtration, circulation, and sanitation to prevent algae growth Follow chemical safety protocol — never mix chemicals; store and handle acid and chlorine separately Use required PPE (gloves, eye protection) when handling chemicals Keep the truck clean, secure, and report maintenance needs promptly Drive safely and follow GPS monitoring expectations (no harsh braking, hard acceleration, or speeding) Follow lightning/thunder and inclement-weather protocol Report incidents within 24 hours; call 911 then management for emergencies Complete a service report with readings and a photo at every stop Log parts used as Installed Items with photos for billing and inventory Create Tech Concerns / work orders with photos when issues are found Manage the assigned route in Skimmer; use Microsoft Teams and Gusto as directed Qualifications Previous pool service experience preferred but not required. Willingness to learn pool service, water chemistry, and equipment maintenance. Valid driver's license and acceptable driving record. Strong attention to detail. Reliable and punctual. Professional customer-service skills. Ability to work independently. Comfortable using a smartphone, GPS, and mobile service software. Ability to work outdoors in varying weather conditions. Performance Expectations Complete assigned routes consistently. Maintain high-quality cleaning and water chemistry. Accurately document services. Identify and report problems. Provide professional customer service. Safely handle chemicals and equipment. Maintain company vehicles, tools, and supplies. Demonstrate reliability and willingness to learn. Physical Requirements Stand, walk, bend, kneel, and work around pools and equipment. Lift and carry service equipment and chemical containers. Work outdoors for extended periods. Safely handle pool chemicals. Enter and exit service vehicles frequently. Career Path Successful Pool Technicians may advance to Service Technician II, Lead Technician, and, with demonstrated leadership and technical ability, Technician Trainer. Compensation & Benefits Commission Based at $600 - $1,000/Weekly Benefits may include: Paid time off Paid holidays Health, dental, and/or vision insurance Legal Insurance Performance bonuses Training and professional development Career advancement opportunities

Pay:

$14.00 - $16.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Pool Knowledge:

1 year (Required)

Work Location:

In person