Key Performance Indicators:

Operational efficiency and productivity metrics (On Time Arrival, Job Completion Rate, Technician NPS (TNPS), First time right (FTR), Home Health Check (HHC), Meter Usage, Repeat Service Calls, Quality Control Pass Rate, etc Customer satisfaction scores, Net Promoter Score (NPS)Safety compliance records

Requirements Education:

(Technical certifications relevant to the telecom and broadband industry e.g. alarm systems, router configurations, etc.)

Experience :

0 to 2 years of experience as a technician in telecom or broadband field operations. Experience with cable, internet, and voice service installations a plus

Exposure:

Familiarity with various telecom and broadband technologies, tools and equipment Knowledge of safety procedures and regulations Understanding of customer service principles, practices. Factors critical to success for this position : Technical aptitude and willingness to continuously learn new technologies. Customer service orientation with the ability to communicate effectively Ability to work independently and as part of a team, demonstrating strong work ethic and time management skills

Physical Requirements:

Ability to stand, walk, and sit Ability to use hands to handle or feet Ability to reach with hands and arms Ability to climb and balance Ability to stoop, kneel, crouch, bend and crawl Ability to lift up to 75 lbs Ability to maintain all safety expectations Please note : This is a safety-sensitive position. The employee has responsibility for their own safety and the safety of others. The employee must be able to perform all duties in accordance with safety regulations, company policies, and client requirements. This includes but is not limited to: Following all required safety protocols and procedures Using appropriate personal protective equipment (PPE) Operating vehicles and equipment safely Maintaining valid certifications and licenses as required Participating in mandatory safety training and meetings Reporting unsafe conditions or practices Passing required drug and alcohol screening Maintaining physical capabilities necessary to perform essential job functions safely Failure to meet these safety requirements may result in disciplinary action up to and including termination of employment.

Pay:

$800.00 - $1,200.00 per week

Benefits:

401(k) Dental insurance Health insurance On-the-job training Referral program Vision insurance Application Question(s): Do you have a suv/truck capable of hauling a 28ft ladder? Do you have Cable/Fiber Experience?

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