Typically has 5 to 7 years of related work experience. Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure. Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests. Proficient in Microsoft 365 applications including Microsoft Teams, PowerPoint, and Outlook. Basic understanding of networking and network protocols Extensive knowledge of video infrastructure and endpoint equipment. This includes the configuration and operation of Cisco CUCM, Cisco TMS, Cisco Expressways, Cisco .