Field services Engineer Tata Consultancy Services - 3.9 Elgin, IL Job Details $65,000 - $75,000 a year 1 day ago Benefits Commuter assistance Health insurance Dental insurance Vision insurance Pet insurance Qualifications Customer communication On-site technical support Inventory management IT asset management Incident management software Incident Escalation Network infrastructure Manufacturing facility experience Incident management operations support Customer support ticket management Networking equipment (troubleshooting support) ServiceNow Factory experience ITIL implementation Field engineering Audit support Ticketing system technical support Network security Full Job Description Must Have Technical/Functional Skills Field service support experience under manufacturing domain, ITIL, SLA, incident management, IMAC, smart hands support On network, servers, OT security, service now ticking tool experience, asset management, stock management, audit, escalation management Meeting room support, excellent in customer communication, good to have team management skill, ops lead role for EUC role. Roles & Responsibilities Manage day-to-day operation based on onsite support services, ticket management, KPI, escalation, IMAC, Break fixes, dispatch support, asset delivery part DaaS service across Hub, spoke and dispatch sites, vendor management, meeting room support, customer connect Printer support, OT support, factory PCS support, manage team and customer requests on priority Generic Managerial Skills, If any Should have excellent customer handling skills, governance, lead operations with confidence, manage escalations at regional level. Should be capable to be proactive to pick operations issue with customer and fix them, decision making capability, mentor team where possible, bring continues improvement

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage:

Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support:

Maternal & Parental Leaves.

Insurance Options:

Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth:

Commuter Benefits & Certification & Training Reimbursement.

Time Off:

Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance:

Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range:

$65,000 - $75,000 a year #LI-SV2 #

LI-KUMARAN

Location Elgin, IL Job Function

TECHNOLOGY

Role Engineer Job Id 421143 Desired Skills EUC | Incident Management | ITIL Salary Range $65,000-$75,000 a year

Desired Candidate Profile Qualifications :

BACHELOR OF COMPUTER

SCIENCE