GENERAL STATEMENT OF JOB

The Field Service Engineer reports to the Regional Service Manager and is a field-based, customer-facing role that is responsible for proper installs, troubleshooting issues, and for maintaining products/equipment in order to ensure and retain the highest quality possible. Best candidates must live in the local hiring area. Work is performed at customer sites and must be able to travel by interstate and domestic travel by airplane.

ESSENTIAL JOB

FUNCTIONs:

Identify, analyze, and repair product failures; orders and replace parts as needed
Provides consistent on-going support to customers through technical phone support, product installation, and service support to Customers in the field
Provide product feedback on any issues/trends observed in the field and assist in developing solutions
Responsible for reporting any observed deviations from established product quality standards and specifications to the Regional Service Manager
Responsible for reporting any delays in servicing the customer to the Regional Service Manager for escalation
Responsible for actively maintaining all necessary paperwork, emails, vendor credentialing, training, tools, supplies, parts, etc.
Responsible for informing Regional Service Manager of customer complaints and for knowing the Company's Quality Policy, departmental objectives, and how the work performed impacts quality
Attends product specific training when required
Responsible for oversite of proper crating and uncrating of C-Arm's
DEMO and clinical support for equipment at trade shows
Must follow company policy on corporate credit cards
Other tasks as assigne

MINIMUM EDUCATIONAL REQUIREMENTS

Bachelor's Degree preferred or at minimum an associate degree in Biomedical, electronics or related technical degree.\nEquivalent military/government training will be considered.

MINIMUM TRAINING AND EXPERIENCE

Minimum 2 years' experience as a Field Service Engineer with medical digital imaging systems and general fluoroscopy equipment\nAdvanced knowledge of digital and analog circuitry, medical digital imaging systems, and general fluoroscopy\nGeneral computer knowledge to include DOS, Microsoft Windows, Unix or Linux

OTHER SPECIAL REQUIREMENTS

Must report company expenses incurred within the set company timeline.\nMust maintain a clean driving record, valid driver's license and meet company insurability guidelines.\nAbility to work professionally with many different personalities.\nMust be willing to travel on a moment's notice, domestic and international.\nMust be highly dependable and have a strong desire for problem solving.\nMust be able to successfully multi-task to meet deadlines.\nAbility to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects.\nMust have effective communication skills.\nMust observe and follow all safety standards.\nMust follow all SOP's and Work Instructions per policy.

WORKING CONDITIONS

Majority of the work is performed off site at a customer's facility.\nMust be willing to work overtime as necessary.\nMust maintain a clean driving record, valid driver's license and meet company insurability guidelines.\nMay require PPE and periodic exposure to low dose radiation,\nMust adhere to all customer vendor credentialing requirements when visiting healthcare facilities. We support a drug free work environment. Ziehm Orthoscan is an Equal Opportunity Employer. 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