A Field Service Engineer is responsible for installing, maintaining, repairing, and providing technical support for equipment or machinery at customer sites. They typically work directly with customers, troubleshooting problems, performing repairs, and ensuring that the equipment operates efficiently. They may work across various industries, such as telecommunications, manufacturing, healthcare, or IT, depending on the nature of the equipment they specialize in.
Boston, MA Job Details Full-time 9 hours ago Qualifications Desktop computer repair Endpoint Security Implementing network security protocols Customer communication Customer relationship building Smartphone (troubleshooting support) Laptop (troubleshooting support) Client rapport building Operating system updates Printer (troubleshooting support) Software installation Patch management Computer hardware Desktop (troubleshooting support) Computer management Customer engagement Desktop applications WAN Mobile device management Application Maintenance Network routing Productivity software Desktop administration Hardware diagnostics Customer service problem-solving Peripheral hardware support Cloud services Full Job Description About ECI ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI. At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by our commitment to empowering our employees around the world. Position Summary The Field Services Engineer is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop and light server troubleshooting, hardware/software installation, upgrades and relocations. The candidate will interface with high profile financial industry clients daily onsite in the clients environment and also through remote resources thus requiring the highest level of presentation, communication and professionalism. Position Requirements College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with 1-3 years of end user support Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills Willingness to learn Highly self-motivated and directed, in a fast-paced team environment Sharp attention to detail with proven analytical and problem-solving abilities. Effective time management in working on internal tasks as well as with external vendors Possible long-term singular client engagement Technical Requirements Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients Basic understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls Reinstalling and troubleshooting of operating systems and applications Microsoft Windows 7/8/10, Microsoft Office 2010-2019 Android/iOS configuration, troubleshooting and potential integration with MDM solutions Basic experience with public cloud technologies with an emphasis on Office 365 Familiar with cyber-security concepts (Multi-Factor Authentication, Anti virus/Antimalware, Software Firewall, Web Filtering) Experience with hardware troubleshooting (desktop/laptop, printer, mobile device) Ability to perform patching and maintenance of systems Preferred Skills Financial industry experience (Hedge Funds Private Equity, FoF) Experience with Managed Service Providers Experience with Market Data vendors like Bloomberg, Reuters, Factset Experience with Microsoft Server 2008R2-2016 Basic knowledge of e-mail and spam troubleshooting Understanding of IaaS, VDI and backup technologies Experience with virtualization software such as VMWare vSphere or Hyper-V Administering Active Directory Users/Exchange mailboxes Technical certifications preferred Basic understanding of desktop imaging platforms Working Conditions Ability to work in an independent environment with moderate supervision Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers) Overtime may be required to meet project deadlines (including late nights and weekends) Ability to travel for business and work beyond normal business hours when necessary Ability to be flexible and successfully respond to multiple work pressures Sitting for extended periods of time Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components Lifting and transporting of moderately heavy objects, such as computers and peripherals About ECI ECI is a leading provider in the financial industry of cloud and technical solutions. With over 25 years in business, ECI has upheld a reputation of developing top-tier industry technologists by allowing them to work in fast-paced and dynamic environments. Focusing on a "promote from within" culture allows our team to grow both personally and professionally. ECI's culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and so much more! If you believe you would be a great fit and are ready for your best job ever, we would like to hear from you!
