Department:

Field Service-Midwest\n

Location:

Missouri City, MO Nova Biomedical:

One Global Brand. One Vision. Together under one name.\nAdvanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we're accelerating innovation, supporting critical workflows, and delivering world-class service across the biopharmaceutical and clinical markets.\n

Job Summary:

\nThe Field Service Engineer II will be responsible for meeting the daily service, maintenance and repair needs of the customer's equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.\n

Responsibilities:

\nOnsite and remote troubleshooting, installation, maintenance, and repairs on Advanced Instruments equipment.\nComplete and manage Pharmaceutical IQOQ/ yearly OQ and Clinical Validations.\nCompleting Preventative Maintenance and field modifications in certain time frames.\nOrdering and managing car stock inventory.\nTroubleshooting not only on a mechanical/electrical level but understand and troubleshoot on an application level.\nScheduling of installation, PMs, repairs, and other field events.\nPerform phone support and triage technical support issues on an occasional basis (about once every 2 months)\nKeeping up to date on administrative responsibilities such as maintaining service records and providing service reports in a timely manner.\nProvide training in the field for junior field engineers.\nMaintaining daily communications/ scheduling with customers to ensure resolution and proper follow-up.\nUtilizing the escalation process to resolve customer service delivery issues.\nMaintaining tools and test equipment and ensuring they are properly calibrated.\nIdentifying and working with Sales for opportunities such as new service contracts, contract renewals and system sales.\nWorking as a member of a larger team but independently managing territory to provide efficient service to all accounts within assigned area.\nThe ability to lift and carry a toolbox that can weigh up to 50 lbs.\nAdhering to current regulatory requirements to include, but not limited to, HIPPA, OSHA and FDA.\nAbility to provide field training to other Field Service Engineers\n

Experience Requirements:

\nThree years' work experience in the medical device industry.\nExperience interfacing with both internal team members and external customers as part of a solution-based service process.\nExperience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.\nExperience troubleshooting and responding to customer concerns.\nProven record of being reliable and accountable for all aspects of their job.\nProficient level of computer skills including MS Word, Excel, Outlook, Salesforce, and Teams\nExcellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.\nAbility to work in a fast-paced, self-directed, entrepreneurial environment.\nResourceful, with the ability to work independently and learn on the go.\nStrong time management skills.\nAbility to adapt to changing circumstances.\nDecision-making, problem resolution and creative thinking skills\nAttention to detail.\nAbility to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.\nEthical and trustworthy.\n

Physical Requirements and Working Conditions:

\nWillingness to travel as required (including air and ground transportation).\nValid driver's license and ability to safely operate a motor vehicle as needed for job responsibilities.\nAble to store, transport materials, samples, or demonstration equipment (up to ~25 pounds).\nComfort with standing and engaging with customers for extended periods.\nAbility to adapt to varying work environments (e.g., customer sites, laboratories, offices).\nWhy Work for Nova Biomedical\nFlexible Medical, Dental, & Vision Coverage\nCompetitive 401k company match\nBonus Program, Generous PTO and paid holidays\nGenerous Tuition reimbursement\nHybrid and flexible work arrangements\nProfessional development, engagement and events\nCompany marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices\nCompany subsidized cafeteria in our Waltham, MA office\n

Work Location:

Onsite in our RTP Area 5 days/week (M-F), 8:00 AM - 5:00 PM\n

Targeted Salary Range:

$38.46 - $43.27/hour\nNova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate's experience and may vary based on individual factors such as location, skills, and education.\nAbout the Company\nAt Nova Biomedical, we're not just building instruments, we're powering breakthroughs that improve lives. Our smart, science-driven solutions are trusted in over 100 countries to speed drug development and enhance patient care.\nOur integration brings together more than 70 years of scientific excellence with Nova's cutting-edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA-registered, ISO-certified manufacturing, more than 125 FDA approvals, and industry-trusted diagnostics, we're setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences.\nWith headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we're building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity.\nWorking at Nova Biomedical means joining a mission-driven organization where your contributions matter. Whether you're in engineering, science, manufacturing, or support, you'll be part of a team that values innovation, invests in your growth, and is committed to making a real-world impact on global health.\nExplore what's next with us at novabiomedical.com\n

EEO Statement:

\nNova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. 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Field Service Engineer II